As a Senior Project Manager, you will own the successful delivery of both customer-facing and internal software projects, managing each project from discovery through to release. Working directly under the Technical Manager, you will drive project execution, manage project scope and risks, align cross-functional teams, and ensure delivery commitments are met.

 You will act as the primary delivery lead between global clients and the delivery team, working across Engineering, QA, and UX to ensure teams remain aligned on priorities, dependencies, risks, and delivery outcomes. You will also be expected to understand technical concepts well enough to challenge assumptions, identify delivery risks early, and communicate complex technical issues clearly to both technical and non-technical stakeholders.

Company Profile:

Our client is a leading global software development and consultancy company with offices across the USA, UK, Australia, Ukraine, and the Philippines. Specializing in tailored workforce solutions, they help businesses expand their software development capabilities, augment existing engineering teams, and deliver turnkey software products and applications. With expertise in professional Audio Visual (AV) software solutions, they partner with globally recognized brands to deliver innovative digital products and services.

They are currently seeking an experienced Senior Project Manager who is technically capable, proactive, and delivery-focused, with solid experience managing software projects, leading cross-functional teams, overseeing project scope and risks, and driving successful delivery from discovery through to release. The ideal candidate should have strong stakeholder management skills, excellent communication abilities, and the technical understanding to work effectively with engineering teams and global clients.

This is an excellent opportunity to build a long-term career with a globally connected technology company, working in a collaborative and inclusive environment with opportunities to manage exciting software projects, work alongside international teams, and contribute to innovative solutions for some of the biggest names in the AV industry.

Duties and Responsibilities:

Project Planning, Delivery Governance & Execution

• Delivery Ownership: Own the end-to-end delivery of customer-facing software projects, driving teams toward agreed milestones, sprint goals and release commitments.
• Requirements & Discovery: Work with clients, stakeholders and technical teams to understand, clarify and translate business and technical requirements into clear, achievable delivery outcomes.
• Delivery Planning: Establish and maintain delivery plans, milestones, schedules, and release plans, ensuring commitments are realistic and actively managed.
• Project Governance: Own project health reporting, milestone tracking, delivery reviews, risk management and escalation, ensuring emerging issues are identified and acted upon early.
• Delivery Structure: Establish and maintain the project structure, backlog, Epics, Features, User Stories, Releases and versions required to provide clear visibility of scope, progress and delivery commitments.
• Backlog & Scope Management: Maintain a clear and prioritised backlog aligned to agreed scope, client priorities and delivery objectives, identifying and escalating scope changes early.
• Capacity & Resource Planning: Work with the Technical Manager and delivery leads to understand team capacity, identify resource constraints and ensure project commitments are achievable.
• Workflow Efficiency: Coordinate closely across Engineering, UI/UX, and QA teams to remove blockers, streamline handoffs, and keep execution smooth.

Client Engagement & Relationship Management

• Client Leadership: Build trusted relationships with clients and act as the primary delivery contact, ensuring expectations, priorities and agreed outcomes are understood and actively managed.
• Clear Communication: Handle day-to-day operational updates for key international clients, confidently translating complex technical engineering updates into professional, transparent, and easy to digest progress reports.
• Delivery Cadence: Establish predictable communication rhythms with stakeholders, providing clear visibility of project health, progress, risks, dependencies and upcoming milestones.
• Scope Control & Commercial Protection: Manage active delivery against agreed external Statements of Work (SOWs), ensuring any shifting client requirements or scope drift are proactively identified, documented, and commercially communicated early to protect project timelines and delivery margins.
• Issue Escalation & Resolution: Own the coordination and resolution of delivery issues, bringing together the appropriate technical and business stakeholders and escalating where decisions or intervention are required.

Risk Management & Contingency Planning

• Proactive Mitigation: Anticipate project bottlenecks, resource constraints, or timeline threats well before they impact delivery.
• Contingency Strategy: Work collaboratively with the Technical Manager to develop practical solutions for project risks, minimizing impact on client timelines.
• Governance & Compliance: Ensure project delivery follows the company's standards, security requirements and applicable client obligations.

Delivery Leadership & Accountability

• Performance Cadence: Foster a culture of high performance and mutual accountability across geographically distributed delivery teams (including Europe, Australia, and the US).
• Expectation Setting: Establish clear delivery expectations, working rhythms, quality standards and escalation paths across the project team.
• Clear Reporting: Structure internal updates that keep executive leadership, P&C, and delivery managers aligned on project health.

Quality Assurance & Continuous Improvement

• Expectation Setting: Establish clear delivery expectations, working rhythms, quality standards and escalation paths across the project team.

Requirements

• Experience: At least 4 years’ experience delivering software or technology projects, including significant responsibility for project or delivery management. Experience may come from Technical Project Management, Software Engineering, Technical Leadership, Delivery Management, Solutions Architecture or similar technology-focused roles.
• Delivery Methodology: Strong practical experience with Agile and Scrum delivery, project planning, estimation, dependency management and delivery tracking using Jira, Confluence or equivalent tools.
• Technical Environment: Proven experience delivering client-facing software or technology projects involving multiple stakeholders and technical dependencies. Experience involving hardware/software integration, APIs, embedded systems or the professional AV industry is highly desirable.
• AI & Automation: Familiarity with AI-assisted tools and automation for planning, documentation, reporting or delivery workflows.
• Tools and Systems: Familiarity with Google Workspace and Microsoft environments, including email, documentation, and collaboration tools, to support project communication and coordination.
• Technical Understanding: Strong understanding of software development lifecycles and modern engineering practices.
• Technical Fluency: Able to understand technical architecture, integrations, APIs, dependencies and engineering constraints well enough to manage delivery effectively.
• Engineering Partnership: Comfortable working directly with software engineers, QA engineers, UX/UI and technical leadership.
• Technical Challenge: Able to assess and challenge estimates, assumptions, dependencies and delivery risks without needing to be the technical implementer.
• Technical Background: Previous experience in software engineering, technical leadership, solutions architecture or another technology-focused role is highly desirable.
• Communication & Influence: Excellent verbal and written English communication skills, with the ability to build trust with global clients, influence technical teams and communicate effectively with senior stakeholders.
• Ownership & Execution: Takes ownership of outcomes, drives progress, challenges blockers and holds stakeholders accountable for agreed commitments.
• Problem Solving & Judgement: Strong analytical and problem-solving skills, with the judgement to distinguish between issues that can be resolved through delivery intervention and those requiring technical or leadership escalation.
• Adaptability: Comfort working in a fast-paced environment across multiple time zones, supporting teams through changing project demands.