Work Schedule

Environmental Conditions

Job Description

When you’re part of the team at Thermo Fisher, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Position Summary: To assist the Lilly Admin’s functional areas and maintain close communication with ELECTS team to manage the dedicated studies in accordance to cGMP standard and Eli Lilly’s requirements.

Responsibilities:

• Perform all processes in accordance to established client specified standard operating procedures and cGMP standards.
• Ensure that relevant paperwork is filed in accordance with regulatory and client’s requirements.
• Co-ordination and communication of all relevant activities, both internal and external to ensure all aspect of services are in accordance with client’s requirements.
• Timely provision of reports, monthly matrix, and other information to clients as required
• Participate in client meetings, teleconferences where appropriate
• To ensure that all shipment orders are processed in time and the necessary paperwork / checklist are prepared in accordance to established procedures
• Ensure that all queries / requests from clients and investigator sites are responded correctly and in timely manner
• Ensure that all issues with systems, order files, timeline and any other project related issues are feedback to ELECTS immediately when detected
• Assist in any other functional units as required by the Management
• Incoming and outgoing shipment updates, forecasts and backlog reports
• Assist in timely billing / invoicing activities on monthly basis
• Ensure that all shipping orders are processed and released according to contractual and country requirements
• Ensure that all necessary study documentation is received prior to the release of shipment to study sites
• Prepare relevant documents, notifications according to country requirements and client instructions, and update systems appropriately and correctly.
• Follow up on delivery; obtain proof of delivery from courier company and obtain acknowledgement of receipt from the shipment recipient, and file according to the established procedures
• Forward temperature data to the relevant party for evaluation in case of temperature excursion; follow up on the status and send notification to affected site on the “Fit For Use” status
• Prepare paperwork for labelling/re-stickering and ensure that the job completed within the required timeline
• Co-ordination of shipment returns request in accordance with project requirements

Requirements:

• Degree or diploma in scientific or health discipline, logistics, business studies or related.
• Minimum 2 years of relevant experience.
• Experience in Project Management, customer service, logistics and warehousing
• Excellent interpersonal skills with pleasant personality
• Leadership skill, computer literate, good written and verbal skills
• Possess good knowledge and experience in Microsoft and other operating systems (i.e Oracle/SAP/CT-WIN/Korber One)
• Knowledge of customer service in warehousing and logistics work practices from the Pharmaceutical industry an advantage