Job Description

Senior Manager, Network Security Operations & Engineering 

Location: Raleigh, NC 

Position Summary 

The Senior Manager, Network Security Operations & Engineering is responsible for leading strategy, engineering, operations, and continuous improvement of critical network security and internet infrastructure platforms. This leader will oversee a team responsible for the availability, security, scalability, and performance of enterprise services that support internal users, external customers, and business-critical applications. 

The role is accountable for the platform ownership, operational excellence, and lifecycle management of the organization's Akamai CDN, Certificate Management, Domain Name Management, DHCP, DNS, and Web Application Firewall (WAF) platforms. This position requires a strong blend of technical leadership, operational discipline, strategic planning, and people management. 

Key Responsibilities 

Leadership & Team Development 

• Lead, mentor, and develop a high-performing team of network security and infrastructure engineers. 

• Establish team objectives, performance metrics, and career development plans aligned with organizational goals. 

• Foster a culture of accountability, innovation, operational excellence, and continuous improvement. 

• Drive workforce planning, talent acquisition, succession planning, and employee engagement initiatives. 

• Serve as the senior escalation point for critical incidents and service disruptions. 

Strategy & Architecture  

• Develop and execute the roadmap for enterprise network security and internet infrastructure services. 

• Define architectural standards and engineering best practices for secure, highly available, and scalable services. 

• Partner with Architects, Cybersecurity, Cloud Engineering, and Application teams to deliver strategic technology initiatives. 

• Lead platform modernization efforts, automation programs, and technology lifecycle management. 

Platform Ownership 

Provide leadership and oversight for the engineering, operations, security, and optimization of: 

• Akamai Content Delivery Network (CDN) 

• Certificate Management Tooling and Process 

• Domain Name Management 

• Enterprise DNS Services 

• DHCP Infrastructure 

• Web Application Firewall (WAF) Platforms 

Key responsibilities include: 

• Ensuring platform availability, resiliency, and performance. 

• Establishing operational standards and service-level objectives. 

• Managing technology upgrades, migrations, and vendor support relationships. 

• Driving automation and self-service capabilities where appropriate. 

• Implementing monitoring and proactive health management practices. 

Operations & Service Management 

• Ensure 24x7 operational readiness for critical enterprise internet-facing services. 

• Lead incident, problem, change, and release management processes. 

• Conduct root cause analyses and implement corrective actions to improve platform reliability. 

• Establish and report on SLAs, KPIs, and operational metrics. 

• Oversee capacity planning, disaster recovery preparedness, and business continuity requirements. 

Security & Risk Management 

• Partner closely with Information Security teams to strengthen the security posture of internet-facing services. 

• Ensure secure deployment and operation of DNS, WAF, CDN, and certificate management environments. 

• Lead vulnerability remediation, risk mitigation, and compliance-related initiatives. 

• Support internal audits and regulatory requirements through effective controls and documentation. 

• Drive continuous improvement in threat prevention, detection, and response capabilities. 

Stakeholder & Vendor Management 

• Collaborate with business units and technology partners to ensure service alignment with business objectives. 

• Communicate strategy, service health, risks, and investment requirements to senior leadership. 

• Manage relationships with technology vendors and service providers. 

• Develop and manage budgets, forecasts, and vendor contracts for supported technologies. 

Required Qualifications 

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience. 

• 10+ years of experience in network engineering, network security, infrastructure engineering, or related disciplines. 

• 5+ years of leadership experience managing technical engineering and operations teams. 

• Demonstrated expertise in one or more of the following:  

• DNS Architecture and Administration 

• DHCP Services 

• Domain Name Management 

• SSL/TLS Certificate Management and PKI 

• Web Application Firewalls 

• Content Delivery Networks, preferably Akamai 

• Strong understanding of:  

• TCP/IP networking 

• Internet architecture 

• HTTP/HTTPS protocols 

• DNS and security frameworks 

• Enterprise network security principles 

• Experience leading highly available, mission-critical production environments. 

• Proven ability to manage vendors, budgets, and strategic technology initiatives. 

• Strong communication, leadership, and relationship management skills. 

Preferred Qualifications 

• Experience administering and optimizing Akamai CDN and Akamai security solutions. 

• Experience with enterprise DNS platforms such as Active Directory, BlueCat, Route 53, Azure DNS, or equivalent. 

• Experience supporting hybrid and multi-cloud environments, including Azure and AWS. 

• Knowledge of Zero Trust architectures and modern cybersecurity practices. 

• Experience with Infrastructure as Code (IaC) and automation tools such as Terraform, Ansible, Python, or PowerShell. 

• Relevant industry certifications, including:  

• CISSP 

• CCNP 

• GIAC Certifications 

• Microsoft Azure Security Certifications 

Leadership Competencies 

• Strategic Vision and Execution 

• Operational Excellence 

• Talent Development and Coaching 

• Cross-Functional Collaboration 

• Customer and Service Orientation 

• Executive Communication 

• Risk Management 

• Change Leadership 

• Financial Acumen 

• Continuous Improvement Mindset 

Success Measures 

The Senior Manager will be successful by: 

• Maintaining exceptional availability and performance for DNS, DHCP, WAF, CDN, domain management, and certificate services. 

• Improving security posture and reducing operational risk across internet-facing platforms. 

• Delivering automation and modernization and AIOps initiatives that increase efficiency and reduce manual effort. 

• Developing and retaining top engineering talent. 

• Meeting or exceeding SLA, uptime, incident response, and service reliability targets. 

• Successfully delivering projects within scope, schedule, and budget. 

Work Location: Raleigh, North Carolina 

Travel: Up to 10% as required for team meetings, vendor engagements, and business initiatives. 

Reports To: Director, Network Architecture & Engineering. 

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