Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

We are looking for a Senior Manager, Technical Revenue Accounting to be based in Europe. 

This role reports to the Head of Technical Revenue Accounting and partners closely with cross-functional teams (Deal Desk, Legal, Sales, Revenue Operations Accounting, Strategic Finance, Product, and IT) to lead Genesys' most complex EMEA revenue accounting matters. The Senior Manager will serve as the senior technical accounting lead for high-value, non-standard European transactions and for evaluations of how new and evolving EU regulations affect contract structures, systems, and revenue recognition.

This is a highly visible, business-facing leadership role for someone who combines deep ASC 606 expertise with exceptional responsiveness, commercial judgment, and practical problem-solving. You will be expected to engage early, move quickly, communicate clear conclusions, workshop and brainstorm workable alternatives real-time, and maintain strong follow-through across urgent deal cycles and regulatory matters. This work supports timely deal execution, audit-ready conclusions, accurate revenue reporting, and scalable growth across a complex EMEA environment.

Key Responsibilities

The primary responsibilities for this role include (but are not limited to): 

• Serve as the senior technical revenue accounting lead for complex and judgmental EMEA transactions, including high-value, multi-country, highly negotiated, and precedent-setting arrangements.

• Lead accounting impact evaluations for new and evolving EU regulations, partnering closely with Legal and using documented legal conclusions to determine implications for revenue accounting and operational processes (billing, systems, controls, etc.).

• Identify and implement opportunities to use AI, automation, and standardized tools to accelerate regulatory research, contract review, issue tracking, and memo development without compromising judgment, documentation quality, or control rigor.

• Set and model an exceptionally high standard of responsiveness, urgency, ownership, and follow-through for Deal Desk, Legal, Sales, and Revenue Operations Accounting, particularly during time-sensitive deal negotiations and close periods.

• Engage early in deal cycles to separate accounting requirements from business choices, identify risks before terms are finalized, and recommend practical alternatives that enable commercial objectives while preserving compliant and scalable outcomes.

• Perform and review complex ASC 606 analyses and contract waterfalls across SaaS, usage-based, AI, hybrid cloud, professional services, reseller, and other evolving commercial models, including SSP, variable consideration, contract modifications, material rights, termination provisions, and principal-versus-agent considerations. 

• Own the end-to-end documentation of complex and precedent-setting EMEA matters, including technical accounting memoranda, contract assessments, calculations, consultation records, and audit evidence.

• Translate technical and regulatory conclusions into clear operating guidance for downstream teams, including Legal, Revenue Operations Accounting, Order Management, Billing, IT, and the broader revenue organization.

• Act as the primary escalation point for complex EMEA revenue matters; anticipate issues, communicate emerging risks early, and drive resolution without surprises across multiple countries and time zones.

• Present complex accounting positions and recommended paths forward to senior Finance and commercial leaders, external auditors, and outside advisors, and lead related audit discussions through resolution.

• Lead, coach, and review the contract revenue assessment and waterfall calculations of managers and other team members, strengthening technical judgment and consistency of execution.

• Support month-end and quarter-end close by ensuring complex EMEA transactions are assessed timely, accounting conclusions are complete, and calculations are complete and accurate.

Requirements

• Minimum of 7 years of relevant accounting experience, including at least 4 years in a people management or formal team leadership capacity, with hands-on software, SaaS, or technology industry experience.

• Deep expertise in ASC 606 and US GAAP, with demonstrated application to complex SaaS and enterprise arrangements and significant experience preparing and reviewing technical accounting memoranda.

• Recognized professional accounting qualification (e.g., ACA, ACCA, CPA, CA, or equivalent internationally recognized qualification) required.

• Demonstrated experience leading the accounting evaluation of complex, urgent, and highly negotiated transactions in partnership with Deal Desk, Legal, Sales, and Revenue Operations or Accounting teams.

• Exceptional written and verbal communication skills, with the ability to synthesize complex facts, provide clear recommendations, and influence senior Finance and commercial stakeholders.

• Proven people leadership skills, including setting priorities, reviewing high-judgment work, coaching managers and individual contributors, and building accountability across a distributed team.

• Ability to operate independently with sound commercial and technical accounting judgment, attention to detail, and ability to re-prioritize as new items arise.

Desirable Skills

• Bachelor's degree in Accounting, Finance, Economics, or a related field, or equivalent professional experience; prior public accounting / Big 4 experience preferred.

• Experience with EU data, digital, AI, cloud sovereignty, consumer, or sector-specific regulations and their impact on commercial contracts or revenue recognition.

• Experience supporting multinational and cross-border SaaS transactions, including large enterprise or regulated-industry customers in EMEA.

• Experience with Salesforce, contract lifecycle management tools, Zuora RevPro, Workday, or similar revenue recognition and ERP systems, including systems integrations or migrations.

• Demonstrated experience with SOX controls, public-company audit readiness, and leading complex external audit consultations.

• Experience using AI-enabled tools, advanced Excel, or data tools to improve the speed, quality, and scalability of technical accounting processes.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.