Description -

The Senior Manager, Strategy and Enablement role is responsible for providing leadership guidance in customer journey development and overseeing the alignment of customer experience marketing strategies. The role also guides implementation of voice of customer programs and directs day-to-day operations of cross-functional team, monitoring key performance indicators. Additionally, the role applies expert knowledge, shapes the knowledge base, and manages talent-related responsibilities, including recruitment and career development.

Responsibilities
• Provides leadership oversight on the development of customer journey, identification of touchpoints and definition of customer experience requirements across customer touchpoints.
• Oversees the alignment of multiple customer experience marketing strategies and tactics to drive awareness, consideration, preference, and purchase intent for the organization offerings.
• Provides guidance to ICs and managers to design and implement voice of customers programs, including surveys, interviews, and feedback mechanisms to capture valuable insights from customers.
• Directs day-to-day operations and activities of the customer experience marketing team including management of staffing, workflow, and budgets to meet assigned sales, delivery, and productivity goals.
• Guides the team to develop, deploy and monitor key performance indicators related to customer experience initiatives.
• Provides oversight on monitoring of competitor activities and trends in the industry to identify opportunities for improvement.
• Supervises closed-loop analysis to drive continuous improvements to marketing efficiency and effectiveness.
• Applies expert subject matter knowledge, shapes knowledge base across businesses, functions, or regions, and provides strong leadership, driving change initiatives and monitoring performance goals.
• Performs talent management responsibilities including recruitment, performance management, coaching and career development.

Education & Experience Recommended
Four-year or Graduate Degree in Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
10+ years of job-related experience to include strategy event enablement, defining corporate event roadmap, budget allocation and prioritization at a worldwide scale.

10 +years of experience managing Briefing programs globally.

MSD, Nexus and BI program manager, from definition to execution.

Experience working with CREWS and agencies to design and execute complex facility projects.  

Preferred Certifications
NA

Knowledge & Skills
• Analytics
• Business Intelligence
• Business Strategies
• Competitive Intelligence
• Customer Insights
• Dashboard
• Data Analysis
• Data Visualization
• Economics
• Market Intelligence
• Market Research
• Marketing
• New Product Development
• Power BI
• Python (Programming Language)
• R (Programming Language)
• SQL (Programming Language)
• Statistics
• Tableau (Business Intelligence Software)
• Thought Leadership

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope
• Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.

Complexity
• Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Compensation and Benefits

The pay range for this role is 170,800.00 - 251,900.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"