MRI Software is seeking a Senior Manager of Managed Services (Property Accounting) to join our team in Gurgaon! This individual will be responsible for overseeing the daily functions of the India region Managed Services team. The Manager of Managed Services will report directly to the Senior Director of Support in India, with dotted lines to Managed Services Practice Leaders in NA, EMEA, and APAC.

Responsibilities:

• Local Managed Services oversight, leadership and people management of Managed Services employees as part of the India Managed Services Global Delivery Center and with planned expansion to support global Managed Services needs that is built for scale;
• Engaging with various Business leaders locally and globally (NA, EMEA, and APAC) to help build and support the Managed Services team in India, with a focus on culture and community, people management, and delivery excellence.
• Drive global integration and standardization in India. Work with Managed Services Department Service Offering Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for India Managed Services teams;
• Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development;
• Contribute vision and leadership consistent with the MRI’s Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization;
• Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments; and
• Be the Managed Services representative for unique challenges and needs of the Managed Services India team within the broader Managed Services leadership structure.

Knowledge and Skills:

• 10+ years plus years’ experience within a Business Management or related field and 5+ years’ experience managing a global team or other relevant leadership experience
• Leadership: Demonstrated ability to inspire a team to achieve great things
• Execution: Demonstrated ability to take concrete actions to deliver and inspire
• Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration
• Excellent documentation and presentation skills
• Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus
• Experience with other business SaaS offerings a plus

Education:

• Bachelor’s degree in Business Management or related field; Masters preferred – and/or relevant qualification and/or relevant experience

Benefits:

• Hybrid working arrangements (3 days in the office)
• Annual performance-related bonus
• 6x Flexi Anyday: knock 2.5 hours off your day on any workday

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!