Job Title: Senior Manager Payments Delivery

Location: Hammersmith, London - Hybrid

Working Pattern: 2 days in-office and 3 days remote.

About the role

The Senior Manager Payments Delivery EMEA is responsible for the implementation of complex payments products on behalf of Capital One’s Global Payment Network in the EMEA region. This individual will manage a team of direct report SMEs and non-associate labor resources.

This position requires an analytical, innovative and creative leader who will lead a Product Deployment team of strong payment subject matter experts and will also act as an evangelist internally and externally to accelerate product implementation and deployment in the EMEA region.This employee will take a deliberate approach when personally engaging with customers and will develop their direct reports to model the same approach. Excellent client management and presentation skills, including the ability to effectively deliver information to internal and external constituents at all levels, are critical.

He or she will be actively engaged in the industry, including staying up-to-speed on market and external business factors that should be considered when making educated business decisions on deployment strategy.

What you’ll do

• Creates (and executes against) global implementation strategies for key advanced payments products (e.g. EMV Issuing and Acquiring, Open Loop Transit, 3DS and Digital implementations)

• Support strategic relationships with Capital One clients and partners including regional issuers, acquirers, processors, technology vendors and Network Alliance partners. 

• Directs daily operations for the team, analyzing workflows, establishing priorities and setting deadlines.

• Demonstrated ability to embed risk, controls, and regulatory requirements into delivery – ensuring every implementation meets compliance obligations before go- live.

What we’re looking for

• Experience in EMV Issuing and Acquiring, Payments, EMV Certification, Open Loop Transit, Smart Cards, Contactless NFC, QR code, or Digital Payments.

• Demonstrated experience delivering or implementing products in financial services and a strong working knowledge of the payments business and ecosystem.

• People leadership experience, including direct management.

• Strong analytical and problem solving skills, ability to understand complex technical concepts.

• Cross functional Orchestration – Proven ability to coordinate across multiple functions and stakeholders

• Strong alignment skills across Product, Technology, Operations, Sales and Delivery

• Strong communication and executive presence with the ability to simplify complex solutions into concise partner-relevant narratives

• Data driven mindset with a strong focus on KPI’s and continuous improvement.

Where and how you'll work

This is a permanent position based in our Hammersmith, London office. We embrace a hybrid approach to work. You'll spend two days a week in the office.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes

• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.

• Health: Access premium care through our private medical insurance.

• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. 

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

If you require a reasonable adjustment, please contact [email protected]  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.