The Opportunity

The Senior Manager, Commercial Training serves as a strategic leader within the Commercial Excellence organization, optimizing training across multiple therapeutic areas to enable high-quality, compliant customer engagement in Japan. This role develops and oversees an integrated training and capability development strategy for the sales and commercial organizations, ensuring alignment with business objectives and upcoming product launch strategies.

Reporting to the Head of Commercial Excellence, this role works closely with Sales, Marketing, Medical Affairs, Sales Force Effectiveness (SFE), Compliance, Human Resources (HR), and global teams.

Key Responsibilities:

• Develop and execute annual training strategies and capability development curricula aligned with business strategies, brand strategies, and product launch plans across multiple therapeutic areas.

• Identify training needs and design programs to strengthen field capabilities in customer engagement, account management, clinical discussions, omnichannel activities, and business planning.

• Design and deliver training on therapeutic areas, products, the treatment and competitive landscapes, customer insights, and compliant promotional activities.

• Lead launch readiness training for new products, new indications, and major strategic changes.

• Deploy and expand capability development programs for sales representatives, managers, account-focused roles, and other customer-facing commercial teams.

• Establish and maintain competency frameworks to support onboarding, certification, assessment, and ongoing development across the sales and commercial organizations.

• Partner with sales leaders to strengthen coaching skills and reinforce the application of learning in the field.

• Collaborate with cross-functional stakeholders to keep training content current, compliant, and aligned with business needs.

• Use knowledge assessments, behavioral measures, field feedback, and business outcomes to assess training needs and continuously improve training effectiveness.

• Manage training vendors, learning platforms, training material reviews, schedules, and budgets in accordance with internal policies and compliance requirements.

Required Skills, Experience and Education:

• Bachelor’s degree in business, life sciences, education, or a related field.

• Sales management experience in the pharmaceutical industry.

• Experience designing and facilitating learning programs for pharmaceutical sales and commercial organizations.

• A proven track record in product launch training and curriculum design.

• Commercial experience in oncology.

• Experience in disease and product training, field sales coaching, and promotional compliance requirements in the Japanese pharmaceutical industry.

• Strong facilitation, coaching, project management, and stakeholder management skills.

• Native-level Japanese proficiency and business-level English communication skills.

Preferred Skills:

• An advanced degree, such as an MBA, MS, or PhD, or a pharmacist qualification.

• Experience using Learning Management Systems (LMS), designing e-learning content, or working with virtual learning platforms.

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