About the Team:

Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.    

Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward.

Job Purpose

The role of Senior Lead - LabWare LIMS – LES is to deliver and support LabWare Lab Execution System (LES) solutions for Quality Control (QC) laboratories. This role combines new LES project delivery with BAU support, working closely with senior SMEs and business stakeholders to provide reliable, compliant and user-friendly digital solutions.

The role contributes specialist knowledge, coaching and reusable documentation while escalating decisions that carry broader architecture, batch, quality or data-integrity risk.

Key Responsibilities:

LES solution delivery and configuration

• Configure and support LabWare LES workflows and electronic work instructions for QC labs.
• Translate business and lab requirements into LES configurations under the guidance of senior SMEs.
• Develop and maintain LES templates, master data and configuration items following defined standards.
• Configuration work: configuration and scripts held under version control, peer review before release, scripted or automated regression tests, and test evidence kept with the change

Projects and enhancements

• Contribute to the design and implementation of new LES functionalities and enhancements.
• Support integration activities with LIMS, instruments and other QC systems.
• Participate in requirements gathering, configuration, unit testing and user acceptance testing.

BAU support and operations

• Provide Level 2/3 support for incidents, service requests, static data changes related to LabWare LES.
• Perform initial analysis, troubleshooting and escalation of complex issues to senior SMEs when needed.
• Implement small changes and corrective fixes in line with change and release management SOPs.
• Monitor LES performance and proactively identify improvement opportunities.

Compliance, quality and documentation

• Follow GxP, data integrity and quality procedures in all LES changes and support activities.
• Create and maintain technical documentation, configuration records and support knowledge articles.
• Support Computer System Validation (CSV) tasks (e.g. test execution, evidence collection) as required.

Collaboration and ways of working

• Work closely with QC/Site users, business analysts, validation and infrastructure teams.
• Share knowledge within the team and contribute to continuous improvement of LES support processes.
• Adhere to agreed SLAs, priorities and service management practices.

Key Relationships / Customers

Business and Site Stakeholders

• Manufacturing, Quality, Laboratory, Supply Chain and MSAT stakeholdersSite engineers, automation teams, super users and key users.
• Business Process Owners and operational risk owners

Digital & Technology Stakeholders

• Product Managers and Product Owners
• Solution and Enterprise Architects
• Engineering, DevOps, Data and Integration teams
• Service Managers, Cyber Security and Infrastructure teams
• Validation, Quality and technical assurance teams

Other

• Technology vendors
• System integrators and specialist engineering partners
• Managed service and support providers

Basic qualifications:

• Bachelor’s degree in computer science, Engineering, Life Sciences or related field (or equivalent experience).
• 4+ years of hands-on experience in LabWare LES and/or LabWare LIMS configuration.
• Experience supporting or implementing QC lab systems in a GxP / regulated environment.
• Practical use of AI-assisted development, agent-based workflows and prompt templates for engineering, testing, documentation and support.
• Understanding of QC lab processes and terminology (e.g. methods, test execution, results, approvals).
• Hands on with calculations, parsing queries to handle BAU requests.
• Exposure to LES/LIMS integrations with instruments and upstream/downstream systems.
• Knowledge of CSV, 21 CFR Part 11, Annex 11 and data integrity principles.
• Familiarity with ITIL or similar service management frameworks.
• Experience working in a global or multi-site environment.
• Follows the team's version-control, review and test conventions.

Preferred qualifications:

• Strong analytical and structured problem-solving skills.
• Ability to translate architecture and product direction into clear technical designs and implementation activities.
• Clear technical writing and disciplined maintenance of specifications, designs, test evidence and configuration records.
• Understanding of interfaces, workflows, data, environments, monitoring and operational support.
• Awareness of security, quality, validation, data integrity, resilience and change controls.
• Ability to collaborate across global business, site, engineering, architecture, product, service and supplier teams.
• Continuous-improvement mindset with emphasis on standardisation, reuse, automation and knowledge sharing.

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Skills

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at [email protected] to discuss your needs.

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