Experience Range: With at least 8 years of hands-on experience in Salesforce solution design and implementation, including significant expertise in Sales Cloud and related Salesforce technologies, up to 8 years total. Key Responsibilities:
Design and implement scalable Salesforce Sales Cloud solutions that meet business requirements and adhere to industry best practices.Lead customization and configuration efforts across Salesforce Sales, Service, and Experience Clouds to optimize sales processes, territory planning, and opportunity management, delivering measurable improvements in efficiency.Develop and maintain Apex classes, triggers, and Lightning Web Components (LWC), as well as custom agents, to extend Salesforce platform functionality.Integrate Salesforce with external platforms such as Genesys and Data Cloud, ensuring seamless data flow and robust system interoperability.Drive adoption and integration of AI technologies, including OpenAI APIs, to enhance automation, insights, and agent productivity within Salesforce.Oversee territory planning, sales automation, and forecast management using advanced Salesforce features, ensuring accurate and timely reporting.Collaborate with cross-functional teams to gather requirements, resolve technical issues, and deliver end-to-end Salesforce solutions.Maintain high-quality technical documentation and mentor junior engineers on Salesforce best practices and emerging technologies.Required Skills:
Salesforce Sales CloudSalesforce Service CloudSalesforce Experience CloudSalesforce Platform customization and configurationApex programmingLightning Web Components (LWC)Agentforce developmentCustom agent frameworks on SalesforceSalesforce Data Cloud integrationGenesys integration with SalesforceOpenAI API integration with SalesforcePreferred Skills:
Salesforce Certified Application Architect or System ArchitectExpertise with Salesforce Data Cloud advanced featuresHands-on experience with Salesforce DevOps tools and CI/CD pipelinesKnowledge of advanced sales analytics and reporting in SalesforceFamiliarity with multi-cloud Salesforce implementationsExperience with custom agent frameworks beyond AgentforceDesired Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a closely related disciplineSalesforce Certified Platform Developer I or IISalesforce Certified Sales Cloud Consultant
