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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Join our dynamic Cloud Success team as a Senior Instructor - Tableau, specializing in Tableau Desktop, Prep, and/or Server Administration. We are seeking a passionate and experienced technical educator to deliver high-impact 1:Many customer engagements and training workshops.

As a key member of our "ONE TEAM" in Cloud Success, you will empower individuals and organizations to effectively leverage Salesforce's robust platform. You'll guide customers through interactive workshops and classes, demonstrating best practices for product adoption. Your crucial role will accelerate technical feature and cloud adoption, driving high levels of customer satisfaction and success throughout their journey.

Key Responsibilities

• Deliver Expert-Level Training: Conduct technical, high-standard 1:Many customer adoption training sessions (beginner, intermediate, advanced) across various modalities (virtual, in-person, events).
• Facilitate Hands-On Learning: Provide engaging hands-on demos and exercises, demonstrating features and functionality effectively, and most importantly the ‘why’ behind best practices.
• Ensure Customer Understanding: Simplify complex technical features into easy-to-follow explanations and provide real-time answers and additional resources.
• Maintain Excellence: Consistently deliver effective, well-managed, and well-facilitated classes and virtual interactive workshops, upholding a standard of excellence.
• Drive Adoption & Satisfaction: Equip customers with the knowledge to drive adoption, reduce attrition, and foster long-term success with Salesforce products, achieving outstanding customer satisfaction scores (4.7+ out of 5).
• Product & Platform Expertise: Stay current on the latest Salesforce technology, best practices, and integration methodologies, providing technical advice and adoption guidance.
• Cross-Functional Collaboration: Partner closely with Cloud Success teams including Content Development, Onboarding, Success Guides, Architects, and Technical Support. We plan an important part of the overall journey for customer success.
• Support Key Events: Travel as required to major marketing events, conferences (e.g., Dreamforce, World Tours, TDX), or onsite customer workshops.
• Manage Utilization: Maintain a minimum of 30-35 teach days per quarter, with additional productive time dedicated to:
  • Ramping on new courses and delivering event/program-based training.
  • Collaborating with content teams on updates or new material.
  • Staying up-to-date on platform changes.
  • Completing mandatory corporate training.
  • Contribute to maintenance release testing on content
  • Mentor and ramp others in the Instructor Community on course and delivery standards

Required Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
• 3+ years of overall professional experience, with a minimum of 1 year of relevant work experience on the Salesforce Platform, Data Cloud, and/or Agentforce products.
• Tableau Data Analyst certification required.
• Demonstrated ability to rapidly learn new and emerging technologies.
• Proven success in leading customer-facing training, presentations, and engagements.
• Experience with virtual training platforms and tools (e.g., Zoom, WebEx).
• Understanding of business analysis, change management, user adoption, release management, and governance principles.

Preferred Qualifications & Skills

• Overall knowledge of the broader Salesforce Clouds ecosystem.
• Ability to effectively handle objections, prioritize customer issues, and collaborate with internal teams to drive resolution.

Candidate Attributes

• Composure: Strong customer-facing communication and interpersonal skills, capable of supporting complex engagements.
• Expertise: Working knowledge of industry best practices and implementation experience with the Salesforce product suite.
• Learner: Possesses a genuine passion for continuous education in new technologies and complex business/technical concepts.
• Passion: Demonstrates a deep passion for Customer Success and is an excellent listener.
• Culture: Embodies an inclusive culture and is a collaborative team player.
• Trust: Ability to earn and maintain customer trust, living the company's core values.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $94,000 - $142,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $112,900 - $155,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.