Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Senior Information Governance Advisor, you will provide governance, quality, integrity and timeliness of operational data for the Association. You will establish and enforce Association data policies, standards, practices and processes according to best practices. You will monitor the use of data to ensure careful control and effective use to achieve Association objectives.

You will facilitate and participate in cross-functional teams in the development of information and data governance initiatives. You will also participate in the development of strategies, policies, principles, procedures, standards and metrics. This role is viewed as senior resource in given field or department and/or unit, and provides technical advice to lower level associates and other functional areas.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Uses data management expertise within one or more data domains or standards across people, process, technologies, audit and risk in the context of the business, to drive adherence to information/data management governance activities, projects and approaches that are compliant with established policies and standards
• Influences business awareness of information/data governance within a specific data domain through work activities, consulting, and various communication methods within their leadership for business, technology, security, legal, risk, and compliance partners.
• Supports and contributes to information governance guidelines, principles, policies and standard implementations across their data domain, teams, and key stakeholders.
• Highlights recommendations around compliance to information governance solutions through design/governance reviews against internal policies, standards.
• Develops information governance oversight processes and measurement approach for internal policies, standards and capabilities through audits, peer reviews, and monitoring of KRIs and KPIs.
• Supports development of multi-year roadmap and implementation plans for information governance initiatives.
• Applies data domain knowledge to a business, channel, and their application and process to satisfy regulatory and internal requirements related to information governance and data management.
• Contributes to the creation of information governance training content against established learning objectives.
• Prepares and presents gap analysis, education and recommendations in various formats to all levels within their data domain and organization.
• Responsible for acquiring and applying advanced knowledge of various lines of the business, channels, and their applications and processes.
• Enables maturity of USAA information governance discipline best practices through participation with the Information Governance community.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Information Architecture, Information Management, Information Studies, Information Technology, Risk, Audit or related technical field; OR 4 years of relevant education and/or experience.
• 6 years of experience in Data Governance, Information Management across Data Quality, Data Sharing, Metadata Management, Master and Reference Data, Stewardship, Access Management, or Data Risk disciplines, OR Advanced degree in Information Architecture, Information Management, Information Studies, Risk, Audit, Information Technology or a related technical field with 4 years of experience in Information or Data related practices as noted above.
• 2 years of strong knowledge and demonstrated ability to create and evolve Data Development and Data Engineering processes.
• 2 years operational knowledge of risk management and mitigation frameworks.
• Experience in governance with modern environments, Snowflake, Big Data and traditional DW environments supporting Data Governance and master data management principles and techniques.

What sets you apart:

• Deep knowledge of data governance frameworks, control environments, and data trust practices.
• Experience governing enterprise AI capabilities, including AI agents, generative AI solutions, and intelligent automation platforms.
• Hands-on experience with Alation, Bigeye, or similar governance and observability platforms.
• Experience managing structured and unstructured data assets across complex enterprise ecosystems.
• Proven ability to establish governance metrics, automate governance processes, and drive measurable business outcomes.
• Demonstrated success influencing senior executive and leading enterprise-wide transformation initiatives through collaboration and stakeholder engagement.
• Experience partnering with Audit, External Regulators, and Second Line of Defense (SLOD) teams to support governance oversight, regulatory compliance, risk management, and issue remediation
• Experience within Banking, P&C insurance, Life insurance, or financial services domains
• US military experience gained through military service or gained as a military spouse / domestic partner.

Compensation range: The salary range for this position is:  $114,080  - $218,030. 

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.