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Job Summary

The HCM Senior System Analyst – Workday serves as a lead functional analyst and production support subject‑matter expert for the HRIS platform in a complex healthcare environment. This role is responsible for advanced troubleshooting, solution design, and operational stability across HCM, Recruiting, Absence, Compensation, Performance, Learning, Manager Self‑Service (MSS), and Employee Self‑Service (ESS), Regulatory Audits and Reporting.

The HCM Senior System Analyst partners closely with HR Operations, Talent Acquisition, Learning & Development, Compensation, Leave Management, Payroll, IT, and leadership to drive system optimization, manage complex issues, and support strategic initiatives while ensuring compliance with healthcare, regulatory, and audit requirements.

Key Responsibilities

• Serve as the functional SME for Workday Benefits, Core HCM, MSS, ESS, and Reporting.
• Support Benefits and HR Operations by resolving production issues and providing day-to-day functional support.
• Partner with Benefits, HR, Payroll, and IT teams to troubleshoot and resolve complex system issues.
• Act as the primary liaison between business stakeholders and technical teams for enhancements and issue resolution.
• Lead and coordinate Workday Open Enrollment activities, including configuration validation, testing, and issue management.
• Design, develop, and maintain Workday reports, dashboards, and data validations.
• Gather business requirements and translate them into scalable Workday solutions.
• Create and execute test plans, test scripts, UAT, and regression testing for system enhancements and releases.
• Perform data audits and validation activities to ensure data integrity, compliance, and reporting accuracy.
• Support Workday releases, system upgrades, business process improvements, and regulatory audit requirements.
• Provide recommendations for process optimization and continuous improvement across Benefits and HCM functions.
• Maintain documentation, configuration records, knowledge articles, and standard operating procedures.

Qualifications

• 10+ years of HRIS or HCM experience
• 7+ years of hands-on Workday Benefits and Core HCM experience
• Strong hands-on experience with Workday Benefits and Core HCM.
• Proven experience leading or supporting Workday Open Enrollment
• Strong Workday Reporting and Data Validation experience
• Experience with UAT, test script creation, and production support
• Experience serving as a liaison between business and IT teams
• Knowledge of ACA, COBRA, benefits eligibility, and compliance requirements.
• Experience with Workday Releases and Change Management processes.
• Experience with EIBs, Workday reporting tools, and business process configuration.
• Experience developing Workday reports, dashboards, and calculated fields.
• Experience with Workday Releases and Change Management processes.
• Healthcare industry experience preferred but not required

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don’t just work,  we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. 

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.