About the Role 

American Global has an exciting and growing opportunity to join our team as a Senior General Liability Claim Advocate. This is a highly visible role working with clients, insurance carriers, and our internal team. We are looking to add a passionate, talented individual who will help our growing claims department deliver exceptional customer service to our clients. 

This position can be located near our Berwyn, PA office or Texas offices (Houston/The Woodlands or Dallas/Plano).

Key Responsibilities Include: 

• Support claims team with day-to-day monitoring of claims activities of carriers and third-party administrators 

• Facilitate claim reviews with clients and/or insurance carriers when needed 

• Partner with client legal counsel on coverage, claims and strategy for settlement 

• Facilitate periodic claim reviews with clients and/or insurance carrier focusing on reserving practices, strategy and resolution 

• Analyze claim information for frequency and severity trends and assist clients in implementing risk-management processes and/or connecting them with resources to improve claim outcomes 

• Analyze new & existing losses, with focus on client claim advocacy, including investigation, reserving & litigation management. Develop appropriate resolution plans aimed at bringing claims to satisfactory conclusions based on findings. 

• Provide support and training to client insurance and field staff on claims process, investigations, labor law issues, and litigation matters including current case law relative to their claims 

• Assist in training of Claims Associates 

• Drive and execute the claims onboarding for new American Global accounts and document key discussion points  

• Compile and/or approve complete, accurate and timely submissions and deliver to underwriters 

• Provide persuasive advocacy on all reservation of rights & denials in order to maximize available coverage 

• Cultivate local and regional relationships with claim trading partners to support company visibility and credibility in the construction insurance marketplace. 

• Maintain ongoing communication with internal and external partners to ensure a high-level of customer service 

• Additional responsibilities as required 

 Skills & Experience That Lead to Success: 

• Minimum 7 to 10+ years of experience direct handling of general liability claims at an insurance carrier, TPA or brokerage 

• Bachelor’s Degree preferred or related work experience 

• Proficient understanding of risk transfer methods 

• Excellent written and verbal communication skills 

• Time Management / Prioritization 

• Strong attention to detail 

• Demonstrated problem solving, communication and presentation skills 

• High level of professionalism 

• Ability to embrace change and innovation as the industry evolves 

Additional/Preferred Qualifications: 

• Maintain insurance license & CE requirements  

• Valid driver’s license and reliable transportation required 

• Ability to travel as required, 20% travel expected
• Experience with NY claims handling (New York Labor Law)
• Subcontractor Default (SDI) experience preferred

What You Can Expect From Us: 

• Comprehensive Benefits Package  

• Collaborative and innovative environment 

• Culture of continuous learning and professional development 

• Competitive salary package 

• 401k with above-average employer match of up to 5% of your salary 

• Leadership training and support 

• Work/Life Balance (Summer Fridays, flexible work arrangements and mental health services) 

• Education and Student Loan Assistance 

 
American Global is proud to be an equal opportunity workplace. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. 
 
We welcome applications from all and provide individuals with disabilities reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email info@americanglobal.com. 
 
The salary range for this position (intended for U.S. applicants) will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. 
  

Who We Are 

American Global is one of the largest privately held insurance and surety brokerage firms in North American specializing in all aspects of construction risk management. We support contractors, owners, and developers, helping protect them from the risks and exposures specific to the construction industry.  

We are a vibrant, values-driven community with a unique, collaborative culture that fuels our desire to excel. Together, our team is transforming the construction industry and revolutionizing the role of broker. As we continue our journey, we seek to find the right individuals, in the right locations, to expand and enrich our fast-growing team of talented professionals across 15 locations throughout the US and Canada, as well as Rome, Italy. 

Are you ready to be a part of our story?