Responsibilities:

• Collaborate with customers to understand their technical requirements and business needs
• Deliver and implement technical and care solutions and provide product-related consultation to our customers
• Deliver technical and operational training on Swift’s products and solutions to our customers
• Ensure all solutions meet industry standards, regulations, and recommended approaches
• Manage projects of varying complexities (small to medium size), ensuring effectiveness in meeting customer's needs, and deliver the project's expected outcomes while maintaining effective communication and expectation management in order to guarantee customer satisfaction
• Manage project risks (security, resources, budget, quality) and escalating issues to management when appropriate
• Manage Care services deliveries for assigned customers (update management, operational checks, etc.) considering Swift’s operational roadmap and customer’s initiatives
• Keep up to date with industry trends and advancements in Swift products and technologies
• Recommend improvements and optimizations to enhance product performance and customer satisfaction
• Assist the customer in their technical readiness or solution onboarding, solving potential issues they face during projects when those fall within one’s area of expertise and within the scope of the project, thereby ensuring the success of the customer engagement
• Participate in Continuous Improvement initiatives to enhance customer experience. Seeking to improve ways of doing things, as well as setting and meeting high standards for own work
• Update knowledge management databases and document problem management procedures for both existing and new products/services as required.

What will make you successful:

• Bachelor’s degree or above in Computer Science or IT related fields or equivalent experience
• 3 - 8 years’ experience in technical and system implementation or support and operations preferably in banking and payments businesses.
• Technical skillsets in operating systems (Linux, Windows Server or AIX), servers, and network
• Knowledge of Perl, Java, XML, Bash, JIRA is a plus
• Knowledge of Oracle DB or other Database
• Good knowledge of TCP/IP networking technologies including routers, VPN, firewalls, etc.
• Knowledge of Swift products, services, solutions, and/or standards is a strong plus
• Strong problem-solving abilities for addressing IT product and OS issues
• Proven ability to contribute in a diverse, multi-cultural, multi-country team environment and the ability to work independently
• Customer Orientation and commitment to deliver
• Good communication and presentation skills
• High attention to details, Strong analytical and problem-solving skills
• Willingness to travel (up to 20% within APAC)
• Fluent in English any other Asian languages is a plus

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.