Roles and Responsibility:

Quality Management

• Lead all quality-related activities for the IM Plant.
• Ensure adherence to Quality Management System (QMS) requirements and company quality standards.
• Monitor and improve product quality performance through effective quality planning and control.
• Drive defect reduction and process capability improvement initiatives.

Process Quality Assurance

• Establish and maintain process controls for Injection Molding operations.
• Monitor key quality parameters and implement corrective actions when deviations occur.
• Conduct process audits and ensure compliance with standard operating procedures (SOPs).
• Validate process changes and support new product introductions.

Customer Quality Management

• Handle customer quality issues, complaints, and corrective action implementation.
• Lead root cause analysis using quality tools such as 8D, 5 Why, Fishbone Diagram, and CAPA.
• Ensure timely closure of customer complaints and quality concerns.
• Participate in customer audits and support customer quality requirements.

Team Leadership

• Guide and mentor quality inspectors and quality engineers assigned to the IM Plant.
• Conduct training on quality standards, inspection methods, and problem-solving techniques.
• Promote a culture of quality awareness and continuous improvement.

Data Analysis & Reporting

• Monitor quality KPIs such as PPM, rejection rates, customer complaints, COPQ, and audit findings.
• Prepare and present quality performance reports to management.
• Drive actions based on trend analysis and operational data.

Audit & Compliance

• Lead internal audits and facilitate external/customer audits.
• Ensure compliance with ISO 9001, IATF 16949 (if applicable), and other relevant standards.
• Support management reviews and closure of audit non-conformities.

Continuous Improvement

• Lead quality improvement projects using Lean, Six Sigma, Kaizen, and problem-solving methodologies.
• Work closely with Production, Engineering, Maintenance, and Supply Chain teams to improve overall plant performance.
• Drive cost reduction initiatives related to quality losses and rework.

Role Specific Competencies:

• Bachelor's Degree/Diploma in Plastics Engineering from CIPET / MSc in Polymer Science or related field
• 5–8 years of experience in Quality Assurance/Quality Control within a manufacturing environment and Minimum 3 years of experience in Injection Molding operations.
• Injection Molding process knowledge.
• Quality tools: APQP, PPAP, FMEA, SPC, MSA, Control Plans.
• Root Cause Analysis (RCA), 8D, CAPA.
• Statistical analysis and quality reporting.
• Internal and external audit management.

Behavioral Competencies

• Strong leadership and team management skills.
• Excellent problem-solving and analytical ability.
• Effective communication and stakeholder management.
• Result-oriented and proactive approach.
• Ability to work under pressure and manage multiple priorities.