1. Provide on-site technical interventions, including installation, training, repair, 
and maintenance, to ensure optimal operation of machinery at client sites.
2. Engage with customers to deliver necessary technical support, fostering strong 
and positive customer relationships.
3. Collaborate with the sales and dealer teams by sharing technical insights and 
support to enhance sales opportunities and business growth.
4. Complete required technical training and assessments to continually enhance 
technical proficiency and deliver high-quality service to clients.
5. Achieve service targets by negotiating and securing Service Contracts and spare 
part sales, while managing billing, invoicing, and accounts receivable related to 
routine service activities.
6. Oversee personal inventory, including spare parts and tools, ensuring adequate 
stock levels and proper management.
7. Execute technical tasks assigned by team leadership in a timely and efficient 
manner.
8. Utilize technical management systems effectively to ensure accurate and 
complete data entry.
9. Document all technical activities thoroughly in Field Service Reports, CRM 
software, and other prescribed administrative records.
10.Mentor junior engineers through technical escalation support and customer 
relationship building
11. Aid and support your Area Technical Manager in managing the cadence of 
Preventive Maintenance and timely installations 
12. Support other Area Technical Manager locations when Dynamic Resource 
Allocation is required and requested by your manager.