Job Description:

Senior Digital Product Manager

Hybrid – Manchester, M50 3SP or Angel Court, EC2R

Permanent

Salary – £80,000 - £90,000 + excellent benefits

37.5 hours per week

We make health happen.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

The Senior Digital Product Manager is a crucial leader in the digital teams. Establishing and maintaining a clear vision and strategy for a digital product area, ensuring alignment with both user needs and business objectives.

You’ll help us make health happen by:

• Owning the vision, strategy, OKRs and roadmap for your product area.
• Managing the entire product lifecycle from concept to launch.
• Being an expert of a complex digital product area and oversee a team or teams to deliver technical solutions and exceptional digital customer journeys that align with business objectives.
• Creating and managing product discovery processes, including ideation, prototyping, and validation techniques and A/B tests to identify and prioritise product opportunities.
• Conducting user research through qualitative and quantitative methods and translate these insights into actionable product features and improvements that align with business goals and user needs.
• Displaying effective communication and stakeholder management: clearly articulating product strategy, progress, and key milestones to business and senior stakeholders; engaging and managing relationships with key stakeholders, ensuring their needs and expectations are met, keeping them informed of progress and outcomes, and clearly articulating how the squad’s work aligns with company objectives.
• Leveraging data and insights: understanding and utilising data insights to analyse the customer journey to uncover, test, prioritise, and deliver customer-centric solutions.
• Risk management and mitigation: identifying potential risks and developing mitigation strategies to ensure the successful delivery of the product.
• Market Understanding: demonstrating a deep understanding of industry trends and applying this knowledge strategically to inform and guide the development of products within their team.

Key Skills / Qualifications needed for this role:

• Extensive product management experience
• Demonstrated ability to lead multiple digital teams from concept through the product discovery process and delivery, validating and iterating the concept along the way
• Deep understanding of product lifecycle management and proficiency in product management tools (Jira / Azure Dev Ops, Confluence, Miro, Figma, Amplitude)
• Proven stakeholder management experience and strong communicator who is able to articulate and drive the vision and strategy for their product area
•  Strong strategic thinker who is able to shape the product vision and strategy for a product
• Proven experience in mentoring and developing junior product managers, fostering their growth and ensuring they have the tools and knowledge to succeed within their roles
• Extensive experience in measuring and optimising customer journeys through data insights to enhance product performance and user satisfaction

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe.  All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

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