Position Summary 
The Senior Collections Associate plays a key role in optimizing cash flow and reducing financial risk by managing a portfolio of customer accounts within a global shared services environment. This position partners with customers and cross-functional teams to resolve payment issues, drive timely collections, and ensure the effective management of receivables. The role also provides guidance on complex accounts, supports process improvements, and contributes to achieving cashflow and DSO objectives.

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring timely resolution of outstanding balances.

• Lead collection activities through customer outreach, negotiations, and follow-up on delinquent accounts.

• Investigate and resolve disputes, deductions, payment delays, and account reconciliation issues.

• Evaluate customer payment behavior and identify potential credit or collection risks.

• Partner with Sales, Customer Service, Credit, Cash Application, and external partners to address account issues.

• Review accounts on credit hold and provide recommendations regarding order releases and credit exposure.

• Maintain accurate account records and collection documentation.

• Support reporting, root-cause analysis, and performance reviews to identify collection opportunities and risks.

• Act as a resource for less experienced team members and contribute to knowledge sharing and process improvements.

• Ensure compliance with company policies, controls, and operational procedures.

Qualifications

• 3+ years of experience in Collections, Accounts Receivable, or Order-to-Cash processes, preferably in a multinational organization.

• Experience supporting Latin American markets.

• Knowledge of SAP or similar ERP systems.

• Advanced English proficiency.

• Strong analytical, negotiation, and stakeholder management skills.

• Advanced Excel and Microsoft Office knowledge.

Core Competencies

• Customer and service orientation

• Financial and business acumen

• Problem-solving and analytical thinking

• Communication and negotiation

• Collaboration and relationship management

• Continuous improvement mindset

• Accountability and results focus

• Ability to manage complex priorities independently

Ready to join us?

At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

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Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

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About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.