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Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

About the Role

We are looking for a highly capable Senior Business Development & Clinical Technical Specialist to support business growth across Africa by promoting and selling our products across assigned territories and customer channels.

In this role, you will be responsible for executing territory sales plans, driving business development and market penetration activities, and building strong relationships with clinics, physicians, distributors and end-customers.

You will combine a commercial mindset with clinical and technical expertise, providing product support and enhancing the customer experience in line with territory sales strategies.

Key Responsibilities

• Promote and sell Cochlear products across multiple channels within assigned territories across Africa
• Execute territory sales plans to meet or exceed sales quotas and average selling price expectations
• Drive business development and market penetration activities within the assigned sales area
• Develop and maintain strong relationships with clinics, physicians, distributors and end-customers
• Provide clinical expertise, technical and product support to customers, aligned to territory sales strategies
• Enhance the customer experience by connecting customer needs with appropriate solutions
• Resolve complex customer or business challenges and contribute to improved processes and ways of working
• Apply broad professional knowledge to drive change and support a culture of continuous improvement
• Travel regularly across the assigned territories to support business and customer needs

What You Bring

Experience

• At least 7 years of experience in the MedTech industry, ideally within the Africa region
• Strong business development, sales or market penetration experience in a healthcare or medical technology environment
• Experience working with clinics, physicians, distributors and/or end-customers across multiple territories
• Experience providing clinical, technical or product support that enhances the customer experience
• Proven ability to achieve results through individual contribution and independent territory ownership

Knowledge & Skills

• Advanced knowledge and well-developed skills within a relevant professional discipline
• Strong understanding of customer engagement, territory planning and sales execution
• Excellent problem-solving skills, with the ability to overcome obstacles and support business success
• Strong presentation skills and the ability to connect customer needs with suitable solutions
• Effective and persuasive communication skills
• Ability to apply broad knowledge to drive change and continuous improvement

Competencies

• Commercially minded, proactive and results-focused
• Customer-focused approach with strong relationship-building capability
• Confidence working independently across diverse markets and stakeholder groups
• Solution-oriented mindset with the ability to resolve difficult problems
• Continuous improvement mindset and willingness to improve established processes

Qualifications

• University degree or equivalent qualification
• Fluent Arabic and English
• French language skills would be an advantage

What Motivates You

• Growing the business and opening opportunities across diverse markets
• Building trusted relationships with healthcare professionals, distributors and customers
• Combining commercial, clinical and technical expertise to improve customer outcomes
• Solving complex challenges and improving ways of working
• Contributing to meaningful work that supports people with hearing needs

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com