As we continue to look for new solutions to improve our trust, custody and unitization capabilities our business is focused on reaching our bold ambition while we help people around the world save and invest so they can confidently achieve their retirement goals.​ 

This role represents an opportunity to be at the forefront of transformation, innovation, and service excellence for our U.S. Retirement business within the Global Wealth and Asset Management (GWAM) segment. The Business Analyst – Trust Custody and Unitization will help to shape a new trust operations ecosystem including complementary tenets of people, process and technology as we integrate with a third-party sub-custodian.

We require a background and experience in mutual fund operations, process design, risk mitigation and a proven ability to work closely with various partners, and a strong desire to learn what is needed to properly support the business for the future.

Position Responsibilities: 

• Process Design and Improvement: Design and strengthen the operating model for cash reconciliation and transitional processes, embedding rigorous controls, clear ownership, escalation paths, and sustainable procedures to minimize operational risk and ensure effective execution.
• Training and Procedures: Act as subject matter expert (SME) for trust operations including establishment of training collateral and procedure documentation.  Work closely with the learning and development team to deliver training.
• Risk Management: Conduct thorough analysis to identify potential risks in operational processes and develop strategies to mitigate these risks, ensuring business continuity.
• Performance Measurement: Define and monitor KPIs to evaluate operational efficiency and vendor oversight. Continuously optimize processes to improve efficiency and effectiveness.
• Projects: Serve as lead on various trust operations projects, assisting in development of detailed project plan.
• Reporting: Prepare and present regular updates and status reports to management and partners.
• Additional Responsibilities: Perform other duties as assigned.
• Requirements Gathering & Analysis: Eliciting and documenting business and technical requirements for the team’s platforms and systems.
• Strategic alignment: Ensure tech solutions align with business objectives, working with product management and tech teams.

Required Qualifications:

• Proven expertise in FIS OMNI (OmniTrade, OmniDC, OmniScript), SQL, Excel and PowerBI tools.
• Solid understanding of mutual fund operations, and or retirement  and or transfer agent record keeping.
• Strong reconciliation skills, cash and securities.
• Excellent communication and facilitation skills; able to influence diverse teams and translate technical information into business value.
• Ability to think strategically, assess alternatives for short- and long-term impacts and act decisively.
• Strong influencing skills with ability to make sound recommendations.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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