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Job Summary

Job Description

Role Overview
The Senior BESS Service Technician functions as the highest‑level individual contributor within the Field Service Representative career path. The role independently manages complex service engagements, supports critical customer operations, and resolves non‑routine service challenges. Success is demonstrated through exceptional service execution, strong customer relationships, minimized service risk, and leadership in field service best practices.

Key Responsibilities
Senior‑Level Field Service Execution & Ownership

• Independently lead and execute advanced, non‑routine field service activities including installations, maintenance, repairs, inspections, and system support
• Manage high‑priority, complex, or escalated service engagements with significant customer impact
• Serve as the primary on‑site representative during critical service events or outages
• Make field‑level decisions to balance safety, service quality, customer needs, and operational risk

Customer Leadership & Relationship Management

• Act as a trusted senior on‑site contact for customer leadership and key stakeholders
• Communicate service plans, findings, risks, and outcomes clearly and professionally
• Manage customer expectations during complex or disruptive service situations
• Protect and strengthen long‑term customer relationships through professionalism and results

Safety, Compliance & Risk Leadership

• Demonstrate leadership in safety culture and compliance with all site, environmental, and company requirements
• Identify and mitigate safety, quality, and procedural risks in the field
  Serve as an escalation point for safety or compliance issues during service execution
• Support regulatory inspections, audits, or customer compliance reviews as needed

Documentation, Reporting & Systems Expertise

• Ensure accurate, detailed, and timely completion of service documentation, reports, and work orders
• Verify service records, observations, and materials usage for completeness and accuracy
• Analyze service data and trends to identify recurring issues or improvement opportunities

Coordination & Cross‑Functional Collaboration

• Coordinate service activities involving Field Service Representatives, Engineers, Technicians, and Coordinators
• Work closely with operations, engineering, logistics, and service leadership to resolve complex issues
• Support planning and execution of major service initiatives, outages, or enterprise customer events

Mentorship, Training & Continuous Improvement

• Provide mentoring, training, and work guidance to other Field Service employees
• Review service work for quality, accuracy, and adherence to procedures
• Share best practices, lessons learned, and service standards across the field organization
• Contribute to development and refinement of service procedures and training materials

Qualifications
Education & Experience

• High school diploma or equivalent required
• Associate degree, technical training, or equivalent experience preferred
• Minimum 7 years of progressive field service, customer service, or technical support experience, reflecting senior‑level capability
• Ability and willingness to travel extensively to customer or job sites
  

Knowledge, Skills & Abilities

• Expert‑level knowledge of field service operations and customer support practices
• Proven ability to independently manage complex, high‑pressure service environments
• Strong problem‑solving, decision‑making, and risk‑management skills
• Exceptional customer‑service, communication, and interpersonal skills
• High attention to safety, quality, and documentation accuracy
• Ability to lead, mentor, and influence others without direct authority
• Strong organizational skills and ability to manage competing priorities
  Demonstrated professionalism, judgment, and accountability

Additional Job Details

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.