Location: Fully Remote – South Africa
Salary: R30,500 – R33,000 per month
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM US Eastern Time

About the Role

We are looking for a highly organised, detail-oriented and analytical Insurance Authorizations Coordinator to join Entiva.

This role is responsible for gathering, verifying and accurately compiling information from multiple sources to support insurance authorization processes. The successful candidate will work across different operating systems and insurance portals, ensuring that information is captured correctly, records are maintained accurately and authorization requirements are followed.

This is a hands-on position that initially focuses on authorization processing, information gathering and data entry. Entiva will provide training on its specific authorization processes and systems.

There may be opportunities to take on additional responsibilities and eventually support or lead a team as the company grows. Any progression will depend on individual performance, capability and business needs.

Requirements

Key Responsibilities

Insurance Authorizations & Administration

• Process and support insurance authorization requests accurately and efficiently.
• Gather relevant information from multiple sources, including insurance portals, internal systems and supporting documentation.
• Review, verify and consolidate information from approximately 3–4 different sources into one accurate form or record.
• Ensure all required information is complete, consistent and correctly captured.
• Identify missing, incorrect or conflicting information and follow up to resolve discrepancies.
• Maintain accurate records and ensure authorization documentation is properly organised.
• Follow established processes and procedures while meeting accuracy and productivity expectations.

Systems & Insurance Portals

• Navigate multiple operating systems, databases and insurance portals.
• Learn and adapt to different software platforms and workflows.
• Move between systems to retrieve, compare and validate information.
• Maintain accuracy when transferring information between platforms.
• Become proficient in Entiva's internal systems and authorization processes through training.

Operational Coordination

• Manage multiple requests and priorities while maintaining attention to detail.
• Plan and organise daily workloads to ensure tasks are completed within required timeframes.
• Communicate professionally with relevant stakeholders when information is missing or clarification is required.
• Identify opportunities to improve administrative processes and reduce errors.
• Take ownership of assigned tasks and follow them through to completion.

Future Leadership Opportunities

• Demonstrate the ability to take ownership and responsibility for operational tasks.
• Support colleagues and assist with workflow coordination as the team develops.
• Potentially take on supervisory or team leadership responsibilities as the business grows and performance allows.

Minimum Requirements

• Previous experience in healthcare administration, insurance administration, authorizations, medical administration, data processing or another detail-intensive administrative role.
• Demonstrated ability to work accurately with large amounts of information.
• Strong attention to detail and excellent data-capturing skills.
• Comfortable working across multiple systems, databases and online portals.
• Strong basic mathematical and numerical reasoning skills.
• Excellent organisational and logistical planning abilities.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and deadlines without compromising accuracy.
• Comfortable with hands-on administrative work, including repetitive data entry and authorization processing.
• Ability to learn new systems, processes and procedures quickly.

Advantageous Experience

• Previous experience working with US healthcare insurance providers or insurance portals.
• Exposure to medical insurance authorizations, eligibility verification or claims administration.
• Experience consolidating information from multiple systems into a single record or form.
• Previous supervisory, team coordination or workflow management experience.
• Experience working in a high-volume, process-driven environment.

Ideal Candidate Profile

The ideal candidate is professional, analytical, methodical and exceptionally detail-oriented. They should take pride in producing accurate work, enjoy working with systems and information, and be comfortable following structured processes.

We are looking for someone who can demonstrate accuracy rather than simply claim to be detail-oriented. The candidate must be comfortable with practical assessments involving data accuracy, information verification and attention to detail.

They should also have the maturity and potential to take on greater responsibility over time, although the immediate priority is to become highly competent in the day-to-day authorization process.

Important: This is initially a hands-on processing role. Candidates must be comfortable performing authorization administration and data entry before any potential move into supervisory responsibilit