Increasing demand for observational research (now commonly referred to as real-world evidence [RWE]) from regulatory and reimbursement authorities makes observational research a key component of drug development and commercialization. Amgen's Center for Observational Research (CfOR) is a global organization with an industry-leading analytical capability that generates RWE to support business needs across a product’s lifecycle. CfOR scientists partner with internal stakeholders and industry experts to design, conduct, interpret and publish observational research that informs decision-making from the early development of a molecule to the design of clinical trials and the safety and efficacy of Amgen medicines. 

We are seeking a Manager, Strategic Planning & Operations, to join the Center for Observational Research (CfOR). This role will work with other Amgen functional teams to oversee and drive execution of CfOR’s operational projects and non-interventional studies ensuring timely completion within budget and at the highest quality with compliance. This role requires strong project management capabilities combined with a growth mindset and openness to leveraging emerging AI tools to improve productivity and drive CfOR-wide initiatives. 

Key Responsibilities 

• Support end-to-end operational workflows/ automate tools and standardise process maps / SOPs to improve efficiency in CfOR operational process such as budget management, contracting, dashboard management and project management/ PMO office. 

• Driving AI-enabled operational transformation to enhance efficiency in compliance process, budget tracking, and decision-making across global CfOR programs 

• Project management including project planning, governance tracking, milestone management, Vendor onboarding, risk/issue tracking, and stakeholder reporting  

• SharePoint management experience in content governance to enable effective collaboration and efficient document control. 

• Knowledge management/ training capabilities - Design, track knowledge-sharing metrics and drive team engagement with continuous learning frameworks.

Operational Excellence & Process Optimization: 

• Automate / standardize end-to-end workflows & process maps to improve efficiency in CFOR operational process  

• Drive execution of operational processes by monitoring budgets, contracts, study milestones, risks, and performance metrics while ensuring data accuracy, timely reporting, and adherence to regulatory, compliance and organizational requirements. 

• Ensure quality, compliance, and alignment with global operational standards 

• Strong experience in SharePoint management, including site administration, document libraries, permission management, and content governance to enable secure collaboration and efficient document control 

AI & Digital Enablement: 

•  Applied generative AI tools to improve productivity in documentation and operations 

• Identify automation opportunities to reduce manual effort and standardize workflows 

• Creating dashboards of operational processes 

• Drove adoption and migration of digital tools (Smartsheet, MS tools, Teams, SharePoint, Miro, lucid) for collaboration and tracking 

• Develop apps/ AI chatbots / migrate available processes to new technology/ tools based on organizational requirements 

Project Management Office  

• Demonstrated experience in PMO practices, including project planning, governance tracking, milestone management, stakeholder reporting, ensuring timely delivery, quality, and alignment with business priorities. 

• Ability to apply Agile, Scrum, Kanban, or hybrid project management methodologies to improve execution, collaboration, and operational efficiency and improve project visibility and execution tracking. 

Data, Reporting & Dashboarding: 

• Developed and maintained operational dashboards and reports (Power BI/Excel/Smartsheet) to track study performance, resource utilization, and key KPIs 

• Delivered actionable insights through data analysis and reporting to support leadership decision-making 

Financial & Resource Management: 

• Managed financial operations including PO processing, invoice verification, and expense tracking using SAP/Ariba/Anaplan 

• Supported budget planning and resource management across programs 

Basic Qualifications: 

• Bachelor’s degree with 10+ years of Clinical / Scientific Operations experience OR 

• Master’s degree and 6+ years of Scientific or Operations experience 

• Pharma/ Healthcare degree with application of technology/ AI knowledge expertise, advanced excel knowledge, dashboard creation for reporting, and decision support. 

Preferred Qualifications/Skills: 

• Minimum of 8 years of project management experience, with +5 years in pharma/biotech and cross-functional environments 

• Hands-on experience with budgeting, contracting, PMO office, and working in regulated document management systems 

• Drive AI-enabled operational transformation to enhance efficiency in CFoR operational process  

• Demonstrated proficiency & adaptability with related software tools (ChatGPT, Copilot, Smartsheet, Miro, SharePoint, MS Teams, Office 365, etc.) 

• Quick learner with strong analytical skills and adaptability to new tools and concepts 

• Demonstrates autonomy and reliability in managing tasks and contributing to team goals 

• Highly organized, with the ability to prioritize and deliver on projects independently or collaboratively 

• Effective communicator with strong written, verbal, and presentation abilities 

• Builds positive relationships and fosters collaboration with a proactive, “can-do” attitude 

• Familiarity with drug commercialization & business practices