A pivotal leadership role within our Property Management team, responsible for taking a lead role developing and managing the Client relationship and management service of a diverse property portfolio consisting of mixed-use properties. ​

You will help manage a team of property managers, support staff and onsite teams, while collaborating with the senior leadership team on storage, budgeting and long-term planning. ​

At this level you will help lead Client relationships and manage all portfolio matters including monthly Client reporting, quarterly KPI reporting, oversea compliance and H&S and the collation of environmental data.​

Duties and Responsibilities​:

• Supporting the Client Lead develop the client relationship, including client liaison and reporting, developing and implementing management initiatives across a nationwide portfolio. ​
• Ensure consistent quality and brand standards are delivered across the portfolio.​
• To ensure on site Statutory Compliance is met and records are maintained. ​
• Monitor safety standards and coordinate risk mitigation strategies. ​
• Overseeing the quality of service and reporting delivered by all members of the team including regional surveyors.​
• Management of the annual insurance renewal process and recharging of premiums.​
• Identify cost-saving opportunities and drive capital improvement planning.​
• Ensure high levels of tenant satisfaction and retention through excellent service is delivered within your team.​
• Resolve escalated tenant concerns and oversee service quality across the portfolio.​
• Manage and mentor a team of Property Management Surveyors, setting SMART objectives to ensure personal development is achieved.​
• Provide thorough and accurate training to support team members through their RICS qualification. ​
• Assist in the onboarding process and training of new team members.​
• Assist the Partner in any HR related matters when they arise.​

What we expect of you​:

• MRCIS is preferred or similarly qualified with experience of managing a similar property portfolio.​
• Deliver inspirational leadership skills with experience managing and supporting a team.​
• Excellent and professional communication skills with gravitas amongst Clients. . ​
• Have experience in leading client relationships and delivering excellent customer service.​
• Demonstrate authentic passion, ambition, and a strong work ethic.​
• Strong financial, business and commercial acumen to manage budgets and resource profitably.​

Our core belief​:

To deliver great Workmanship rooted in a strong commitment to getting the fundamentals right. ​

Even though we’re in the property business, we’re all about the people.​

We live and breath our core values. ​

• Collaboration ​
• Empowerment ​
• Autonomy ​
• Integrity​

Why Workman?​

• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.​
• Core working hours to allow for added flexibility and helps ease your commute to the office.​
• Study support​
• Discretionary annual bonus and salary reviews.​
• Healthcare, life insurance & wellness programme.​
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year.​
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.​
• Social events throughout the year including a firm wide Christmas party! ​
• Generous referral bonus.​

About Workman​:

As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry. ​

We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors. ​We pride ourselves on the calibre of our employees and their unique skill sets.​

Equal opportunities​:

We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.​

This job description does not form part of your contract of employment and the duties may be amended from time to time. ​