Job Posting Closing Date:

Job Details

What is compensation package?

Pay Rate: (G22) $21.37 - $24.78 per hour (based on qualifications)

Benefits: Provo City offers generous employer-paid health insurance; retirement and pension plans, including 401k and 401k matching; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; educational assistance; competitive pay; and regular review of compensation practices to remain competitive with the market. Employees also receive great perks: free use of the Provo Recreation Center and Peaks Ice Arena, a Provo Library card, 50% off green fees at Timpanogos Golf Course, a 4/10 work schedule​, and others.

What are the main duties? (Click here to access the full class specification.)

• Prepare and edit reports, forms, and other documents; take notes at meetings; transcribe documents; and enter and retrieve data from specialized software programs.
• Maintain files and records and organization process for same.
• Respond to complex requests for information in accordance with GRAMA principles.
• Schedule meetings, appointments, and conferences; maintain calendars and staff schedules.
• Support citizen boards and commissions.
• Manage phone calls, answer questions, and provide information..
• Assist customers at the front counter.
• Support office staff as needed and performs other related duties as required.

What are the minimum qualifications?

• High School Diploma or equivalent.
• 3 years of clerical experience.
• OR an equivalent combination of job-related education and experience [substituting each 1 year of related post-secondary education/training for 6 months of experience].
• A valid, lawful Driver license may be required.
• Must be available for occasional evening work (twice per month on Wednesday evenings; once per month on Monday evenings). Actual schedule to be discussed during interview.

What is the schedule and hours?

This role requires a strict schedule to adhere to Provo City needs. Please note that the schedule for this position is 7:00 a.m. - 6:00 p.m. Monday through Thursday each week. It is imperative that the individual in this position is on time for work. Additionally, this position requires evening work on the 2nd and 4th Wednesday of each month as well as the 3rd Monday of each month. This evening work is typically from 6:00 - 8:00 p.m., but often goes as late as 10:00 p.m. These meetings are mandatory and cannot be scheduled for a different day.

What are the physical/environmental demands?

Requires standing at a counter or sitting at a desk or computer for long time periods. Involves exposure to high-stress situations or environments, including contact with the public in confrontational or uncomfortable circumstances. May require extensive walking, driving, or light lifting (10-30 lbs.).

What is the selection process?

Applications will be reviewed in the order they are submitted. Applicants must meet the minimum qualifications listed above to be eligible for consideration. The first screening for this position will be held on October 28, 2026.

If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.

Why Provo?

Provo is a strong, community-centered city with thriving neighborhoods, dedicated residents, and a deep tradition of service and innovation. We build on these strengths by making city government more transparent and efficient, expanding diverse and affordable housing, revitalizing local business districts, and investing in smarter infrastructure and transportation. By planning growth thoughtfully and managing resources responsibly, we maintain a future for Provo that is vibrant, connected and welcoming for families, students, seniors, and business for generations to come. All of this makes Provo well-managed, friendly, economically vibrant, and livable for people at all stages of life. Visit provo.gov to learn more!