[What the role is]

[What you will be working on]

1. SACiNET Operations & User Support

• Serve as the first point of contact for SAC officers, assessors, committee members and Conformity Assessment Bodies (CABs) on SACiNET-related matters.
• Manage and resolve user enquiries, incidents and service requests.
• Coordinate with IT vendors and EnterpriseSG Digital, Data & IT Division (DDI) on issue investigation and resolution.
• Track support tickets and monitor compliance with service level agreements (SLAs).
• Maintain user accounts, access rights and system administration functions.

2. Business Process Improvement & System Enhancements

• Gather and document business requirements from SAC operational teams.
• Support user acceptance testing (UAT), system validation and deployment of enhancements.
• Work with product owners and vendors to improve workflows, automation and user experience.
• Monitor enhancement requests and maintain an enhancement backlog.
• Support Artificial Intelligence (AI) digitalisation initiatives related to SAC accreditation processes.

3. Data Management & Reporting

• Ensure accuracy, completeness and integrity of SACiNET records.
• Generate operational, management and KPI reports from SACiNET.
• Support data analysis for accreditation operations, volunteer deployment and service performance monitoring.
• Assist management in preparing dashboards, reports and presentations.

4. Stakeholder Engagement & Training

• Prepare and maintain user guides, FAQs and training materials.
• Conduct onboarding and refresher briefings for SAC officers, assessors, committee members and CABs.
• Coordinate communications relating to system changes, upgrades and new functionalities.
• Gather user feedback and recommend improvements to enhance customer experience.

5. Project & Vendor Management

• Support governance meetings, project reviews and service management activities.
• Monitor vendor performance and track project milestones, risks and action items.
• Assist in procurement-related activities, contract administration and documentation management.
• Maintain project records, test evidence, change requests and system documentation.

6. Administrative Support

• Maintain records and documentation relating to SACiNET governance.
• Support preparation of management papers, presentations and committee updates.

[What we are looking for]

• Diploma or Degree in Information Systems, Business, Engineering, Computer Science, Data Analytics, AI or related disciplines.
• 2–5 years of experience in system administration, business support, project coordination or digital transformation initiatives.

• Experience supporting enterprise applications such as Microsoft Dynamics, and agentic AI is preferred.
• Experience in user requirement gathering and user acceptance testing (UAT) is preferred.
• Experience working with government agencies or regulatory environments will be an advantage.

How We Work Together

We value individuals who demonstrate our CoRE values – collaborating effectively across teams, engaging others with respect, acting with courage to speak up and make decisions, and being enterprising in taking ownership, learning continuously, and driving outcomes in a dynamic environment.