If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

Essential Duties and Responsibilities:

• Provide advanced academic advising to students regarding policies, procedures, and academic progress.
• Serve as a mentor and resource for junior advisors, offering training and guidance.
• Perform all job functions on-campus in Winter Park, FL, shifts may include nights and weekends.
• Serve as a source of motivation and support to assigned cohorts by frequently reconnecting the student with their dreams and career aspirations.
• Lead initiatives to improve advising practices and student support systems.
• Monitor and analyze student performance data to identify trends and develop proactive outreach strategies.
• Collaborate with faculty, academic support teams, and administrative departments to ensure coordinated student care.
• Conduct in-depth advising sessions, both in-person and virtually, to support students with academic or personal challenges.
• Participate in divisional meetings and contribute to strategic planning and reporting.
• Maintain compliance with internal SOPs, university policies, and federal regulations.
• Escalate disciplinary or academic concerns to appropriate leadership.
• Develop and maintain referral resources for academic, personal, and career support.
• Assist in the creation and maintenance of team resources such as training guides, email templates, and talking points.
• Represent the advising team in cross-functional projects and committees.

Other Responsibilities:

• Demonstrate a strong commitment to Full Sail University’s mission and values.
• Adhere to Full Sail University’s policies and procedures.
• Maintain strict confidentiality of student and institutional information.
• Support department process and system improvements.
• Comply with Full Sail University’s attendance standards.
• Perform other duties and special projects assigned by leadership.

Supervisory Responsibilities: No

Competencies:

• Exceptional written and verbal communication skills.
• Strong analytical, organizational, and interpersonal abilities.
• Creative problem-solving and decision-making skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Service-oriented mindset with a proactive approach to student support.
• Adaptability and resilience in managing change and challenges.
• Passion to encourage learning.
• Crisis handling skills.
• Effective listening skills, assertiveness, and enthusiasm.

Education and/or Experience:

• Bachelor’s degree required; Master’s degree preferred in Education, Counseling, Psychology, or related field.
• Minimum of two years of experience in academic advising or student support, with a proven track record of success.
• Previous experience in a university or higher education setting.

Certificates, Licenses, Registrations: N/A

Computer/Equipment Skills:

• Proficiency in Microsoft Office Suite.
• Comfortability navigating cloud-based systems and learning new software programs.
• Familiarity with digital communication tools and CRM platforms.
• Ability to research situations using all available university databases and resources.

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alphanumeric data into a computerized system often while listening on the telephone. (May be subject to bending, reaching, kneeling, stooping

and lifting up to thirty (30) pounds.)

Full Sail is an Equal Opportunity Employer.