Job Description Summary

Job Description

Essential Responsibilities

• Manage daily events, visitor processing, and badging operations.
• Apply Lean methodologies and maintain key performance indicators with actionable plans to drive continuous improvement and achieve operational objectives.
• Develop, revise, and audit security policy, standard work, and operating procedures associated with visitors, events, and company photo identification badges.
• Provide training and development opportunities to improve team efficiency, strengthen site-wide understanding of processes and tools, and continuously refine security personnel performance.
• Maintain a culture of compliance while creating a professional and welcoming experience for visitors and event participants.
• Auditing of access systems and programming in support of company and regulatory requirements.

Visitor and Event Management

• Establish and maintain standard work to guide the performance of Visitor Administrator responsibilities.
• Provide direct oversight of the visitor registration system by coordinating with the GE Aerospace platform leader, managing system roles and access, and providing training and awareness to site personnel.
• Manage registration and validation processes for site visitors, ensuring compliance with security protocols, including proper credentialing.
• Collaborate with site hosts to ensure a streamlined and seamless event experience.

Company Photo Identification and Badging

• Establish and maintain standard work to guide the performance of Badge Administrator responsibilities.
• Provide direct oversight of the access control badging system by coordinating with the GE Aerospace platform leader and the Badge Administrator.
• Oversee validation of all requirements for the creation and programming of site access control badges.
• Work with site sponsors to submit badge requests, validate requirements, and facilitate the issuance of access badges.

Required Qualifications

• Bachelor’s degree or Associate of Science degree from an accredited college or university, or equivalent professional experience
• Operations Background: Demonstrated experience managing customer service or security operations, preferably in a corporate environment.
• Communication: Excellent verbal and written communication skills, emphasizing customer service, professionalism, and discretion.
• Security Knowledge: Familiarity with security protocols, confidentiality requirements, and best practices.
• Judgment and Discretion: Ability to handle sensitive situations with tact, sound judgment, and discretion.
• Work Arrangement: Requires an on-site presence to fulfill position responsibilities.

Desired Qualifications

• Experience applying Lean principles in operational or security environments Excellent problem-solving and analytical skills.
• Experience in a security or visitor management role.
• Proficiency in using visitor management platforms
• Experience with Lenel OnGuard, RightCrowd, government watchlist screening software, and Microsoft Office applications.
• Ability to work independently and collaboratively in a team environment.
• Commitment to maintaining the highest standards of security and confidentiality.
• Data management, analysis, and auditing experience.