General Description

The Security Officer III provides guidance and support to Security Officers during their assigned shift. While performing the full scope of Security Officer II responsibilities, the Security Officer III serves as the primary point of contact for real-time coordination, mentoring, and quality control of security services. This role ensures adherence to OU Health security policies while promoting a safe, responsive, and well-documented work environment.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Lead and coordinate the daily activities of Security Officers to ensure consistent coverage, response, and adherence to protocols.

• Provide mentorship to entry-level and mid-level officers; support development through real-time feedback and scenario-based guidance.

• Review and approve incident and activity reports to ensure accuracy, completeness, and timely submission.

• Respond to escalated security incidents, including disturbances, alarms, and law enforcement engagements, and guide response teams as needed.

• Serve as the primary liaison during joint activity with law enforcement or fire department personnel; ensure hospital policy is upheld throughout interactions.

• Conduct post-incident briefings and recommend training or corrective action based on event outcomes.

• Oversee coordination of officer coverage during breaks, shift transitions, and high-priority zones.

• Monitor compliance with hospital security policies and report operational challenges or trends to Security Leadership.

• Maintain high-quality records of team activity, decisions, and safety incidents using standardized documentation practices.

• Support onboarding and training of new staff, including shadowing, report writing, and operational walkthroughs.

General Responsibilities

• Performs other duties as assigned.

Level I Minimum Qualifications

Education Requirements

• High School Diploma or GED required.

Experience Requirements

• No experience required.

License/Certification/Registration Requirements

• Valid unrestricted State of Oklahoma Driver's License required.

• Certified Healthcare Security Officer (CHSO) issued by the International Association for Healthcare Security and Safety required within 6 months of hire.

• Management of Aggressive Behavior certification required within 45 days of hire.

• Handle with Care certification required within 45 days of hire.

Level II Minimum Qualifications

Education Requirements

• High School Diploma or GED required.

Experience Requirements

• At least 3 years of experience required.

License/Certification/Registration Requirements

• Valid unrestricted State of Oklahoma Driver's License required.

• Certified Advanced Healthcare Security Officer issued by the International Association for Healthcare Security and Safety required within 6 months of hire.

• Management of Aggressive Behavior certification required within 45 days of hire.

Level III Minimum Qualifications

Education Requirements

• High School Diploma or GED required.

Experience Requirements

• At least 5 years of experience required.

License/Certification/Registration Requirements

• Valid unrestricted State of Oklahoma Driver's License required.

• Certified Healthcare Security Supervisor issued by the International Association for Healthcare Security and Safety required within 6 months of hire.

• Management of Aggressive Behavior certification required within 45 days of hire.

Knowledge/Skills/Abilities

• Ability to lead people.

• Understanding of how to implement and follow established security procedures.

• Knowledge of laws related to security, such as those concerning use of force, trespassing and emergency procedures.

• Familiarity with surveillance systems, alarm systems, access control systems and other relevant technologies.

• Effective verbal and written communication skills.

• Ability to carefully observe surroundings, identify potential threats and notice suspicious activity.

• Ability to de-escalate tense situations, negotiate peacefully and resolve conflicts effectively.

• Ability to assess situations, make quick decisions and take appropriate action in emergency situations.

• Strong customer service skills when addressing inquiries and assisting individuals.