In this position, you will safeguard Equifax’s consumer data by executing thorough Consumer Data Compliance & Re-Credentialing protocols across multiple business units. Utilizing your background in Investigation & Business Validation, you will analyze complex business models, inspect evidence of permissible purpose, and enforce compliance with consumer reporting laws (e.g., FCRA) and corporate security standards.

As a senior team member, you will leverage Data Analysis & Trend Identification to drive high-volume production, apply sound Security Policy Application & Document Evaluation to resolve escalations, and employ expert Difficult Customer Communication & Conflict Resolution techniques during critical interactions, audit disputes, or re-credentialing reviews.

What you’ll do:

• Consumer Data Compliance & Re-Credentialing: Execute comprehensive re-credentialing reviews and risk assessments to ensure end-user alignment with FCRA regulations and internal data access mandates.
• Difficult Customer Communication & Conflict Resolution: Lead high-stakes customer calls and correspondence during service disruptions, audit disputes, or account suspensions, turning challenging interactions into constructive outcomes.
• Data Analysis & Trend Identification: Evaluate operational metrics, request volumes, and compliance findings to surface systemic risks, operational bottlenecks, and opportunities for workflow automation or AI enhancements.
• Background Investigation & Business Validation: Conduct deep-dive investigations into commercial entities, validating physical sites, ownership structures, and legitimate business needs prior to granting or renewing access to sensitive data.
• Security Policy Application & Document Evaluation: Critically review client contracts, legal documentation, and security questionnaires to enforce organizational risk policies and maintain standard operational guidance.

What experience you need:

• 3+ years of experience in consumer data compliance, security re-credentialing, or credential verification in a high-volume operational environment.
• Demonstrated expertise in evaluating legal/business documents and applying security policies or FCRA regulatory frameworks.
• Proven track record in conflict resolution and managing difficult customer communications during tier-2 escalations and account reviews.
• Proficiency in data analysis tools or operational reporting to track productivity, identify audit trends, and recommend process improvements.
• High School Diploma required (Associate or Bachelor’s degree preferred);
• strong bilingual communication skills in English and Spanish (B2+ level minimum).

What could set you apart:

• Prior experience in formal peer mentoring, onboarding, or floor support/SME (Subject Matter Expert) roles.
• Background in Security Compliance, fraud mitigation, or credential verification.
• Proven track record of proposing process improvements that cut turnaround time or reduce inquiry backlog.

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