Über diese Security Architect Stelle bei Accenture
Accenture · Vor Ort · Bengaluru
Project Role : Security Architect
Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations.
Must have skills : Identity Access Management (IAM)
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are seeking a dedicated and detail-oriented Service Delivery Manager to join our Identity and Access Management (IAM) team, supporting a major US-based client. The role focuses on operational activities with additional responsibilities around team management and client management. This is a hands-on operational role requiring support in a 24x7 environment, following a rotational shift model. Roles & Responsibilities: 1. Service Management & SLA Compliance -This is the core of the role, focused on ensuring the applications are running smoothly and meeting the agreed-upon service levels. -SLA Management: Define, document, negotiate, and agree upon Service Level Agreements (SLAs) with the client for each application. -Performance Monitoring: Continuously monitor application performance, availability, and reliability against the defined SLA metrics (e.g., uptime, response time, resolution time). -Incident Management: Oversee the entire lifecycle of incidents (service disruptions, bugs). This includes ensuring prompt logging, accurate prioritization, and effective communication to stakeholders. -Major Incident Leadership: Act as the primary point of command and coordination during high-priority (P1/P2) incidents, ensuring rapid response, mobilizing resolution teams, and managing stakeholder communication. -Problem Management: Go beyond just fixing incidents by driving root cause analysis (RCA) to identify and eliminate recurring issues and prevent future disruptions. -Change Management: Review and approve changes to the application environments, assessing risk and ensuring that deployments do not negatively impact service stability. -Service Request Fulfillment: Ensure that standard service requests from users (e.g., access requests, minor configurations) are fulfilled efficiently and within agreed timelines. -Documentation: Maintain SOPs, documentation, and runbooks for supported applications. Review the documentation periodically for changes and get it reviewed from client SME. 2. Client Management & Communication -This area focuses on maintaining a strong, transparent, and positive relationship with the business client. -Primary Point of Contact: Act as the main liaison between the client's business stakeholders and the technical support team. -Client Escalation Handling: Serve as the first point of escalation for the client for any service-related issues, concerns, or complaints, taking ownership until resolution. -Service Review Meetings: Prepare for and conduct regular service review meetings (weekly, monthly, quarterly) with client stakeholders. -Reporting: Develop and present comprehensive reports on service performance, including SLA achievement, incident trends, ongoing problems, and continuous improvement initiatives. -Building Relationships: Proactively build and maintain strong relationships with key business users and client leadership to foster trust and partnership. -Understanding Business Needs: Develop a deep understanding of the client's business processes and how the supported applications enable their objectives to provide context-aware support. 3. Team Management & Leadership -This involves managing the day-to-day operations and long-term development of the technical support team. -Roster Preparation & Shift Management: Create and manage team rosters and shift schedules to ensure 24/7 or business-hour coverage as required by the SLAs. -Leave Planning: Manage and approve team leave requests, ensuring adequate staffing levels are maintained at all times to avoid service degradation. -Technical Work Assignment: -Triage incoming tickets and assign them to team members based on their skills, current workload, and ticket priority. -Ensure a balanced distribution of work across the team. -Monitor ticket queues and reassign work as necessary to avoid SLA breaches. -Performance Management: Set clear goals and objectives for team members, conduct regular performance reviews, and provide constructive feedback. -Skill Development & Training: Identify skill gaps within the team and arrange for necessary training and development opportunities to enhance technical and service capabilities. -Mentoring & Coaching: Provide guidance, mentorship, and support to team members to foster their career growth and maintain high morale. -Resource Planning: Forecast future resource needs based on application complexity, ticket volumes, and upcoming projects. 4. Continuous Improvement & Strategy -Process Improvement: Continuously analyze existing support processes to identify inefficiencies and opportunities for improvement (e.g., implementing ITIL best practices). -Trend Analysis: Analyze incident and service request data to identify recurring themes, patterns, and areas for service improvement. -Automation Initiatives: Identify repetitive manual tasks and advocate for or lead automation initiatives to improve efficiency and reduce human error. -Knowledge Management: Champion the creation and maintenance of a robust knowledge base with standard operating procedures (SOPs), troubleshooting guides, and FAQs for both the support team and end-users. -Vendor Management: If third-party vendors are involved in the application support, manage these relationships to ensure they meet their contractual obligations. -Budget & Cost Management: Contribute to the management of the support budget, looking for ways to deliver services more cost-effectively without sacrificing quality. Professional & Technical Skills: -Strong hands-on experience with Microsoft Azure, Active Directory, data encryption, PKI, ADFS, Okta, Enterprise applications. -Experience in certificate lifecycle management for diverse enterprise environments. -Familiarity with Active Directory Certificate Services (ADCS). -Knowledge on DigiCert certificates and management. -Good understanding of SSL/TLS protocols and digital certificates troubleshooting. -Basic scripting skills (PowerShell preferred) for automation of routine tasks. -Ability to work in 24x7 rotational shifts and support global clients. -Strong communication and documentation skills. Additional Information: - The candidate should have minimum 12 years of experience in Identity Access Management (IAM). - This position is based at our Bengaluru office. - A 15 years full time education is required. - Microsoft certifications related to security or infrastructure. - Azure Security, AZ-305, SC-300 or SC-900 (optional, for IAM).15 years full time education
Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations.
Must have skills : Identity Access Management (IAM)
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: We are seeking a dedicated and detail-oriented Service Delivery Manager to join our Identity and Access Management (IAM) team, supporting a major US-based client. The role focuses on operational activities with additional responsibilities around team management and client management. This is a hands-on operational role requiring support in a 24x7 environment, following a rotational shift model. Roles & Responsibilities: 1. Service Management & SLA Compliance -This is the core of the role, focused on ensuring the applications are running smoothly and meeting the agreed-upon service levels. -SLA Management: Define, document, negotiate, and agree upon Service Level Agreements (SLAs) with the client for each application. -Performance Monitoring: Continuously monitor application performance, availability, and reliability against the defined SLA metrics (e.g., uptime, response time, resolution time). -Incident Management: Oversee the entire lifecycle of incidents (service disruptions, bugs). This includes ensuring prompt logging, accurate prioritization, and effective communication to stakeholders. -Major Incident Leadership: Act as the primary point of command and coordination during high-priority (P1/P2) incidents, ensuring rapid response, mobilizing resolution teams, and managing stakeholder communication. -Problem Management: Go beyond just fixing incidents by driving root cause analysis (RCA) to identify and eliminate recurring issues and prevent future disruptions. -Change Management: Review and approve changes to the application environments, assessing risk and ensuring that deployments do not negatively impact service stability. -Service Request Fulfillment: Ensure that standard service requests from users (e.g., access requests, minor configurations) are fulfilled efficiently and within agreed timelines. -Documentation: Maintain SOPs, documentation, and runbooks for supported applications. Review the documentation periodically for changes and get it reviewed from client SME. 2. Client Management & Communication -This area focuses on maintaining a strong, transparent, and positive relationship with the business client. -Primary Point of Contact: Act as the main liaison between the client's business stakeholders and the technical support team. -Client Escalation Handling: Serve as the first point of escalation for the client for any service-related issues, concerns, or complaints, taking ownership until resolution. -Service Review Meetings: Prepare for and conduct regular service review meetings (weekly, monthly, quarterly) with client stakeholders. -Reporting: Develop and present comprehensive reports on service performance, including SLA achievement, incident trends, ongoing problems, and continuous improvement initiatives. -Building Relationships: Proactively build and maintain strong relationships with key business users and client leadership to foster trust and partnership. -Understanding Business Needs: Develop a deep understanding of the client's business processes and how the supported applications enable their objectives to provide context-aware support. 3. Team Management & Leadership -This involves managing the day-to-day operations and long-term development of the technical support team. -Roster Preparation & Shift Management: Create and manage team rosters and shift schedules to ensure 24/7 or business-hour coverage as required by the SLAs. -Leave Planning: Manage and approve team leave requests, ensuring adequate staffing levels are maintained at all times to avoid service degradation. -Technical Work Assignment: -Triage incoming tickets and assign them to team members based on their skills, current workload, and ticket priority. -Ensure a balanced distribution of work across the team. -Monitor ticket queues and reassign work as necessary to avoid SLA breaches. -Performance Management: Set clear goals and objectives for team members, conduct regular performance reviews, and provide constructive feedback. -Skill Development & Training: Identify skill gaps within the team and arrange for necessary training and development opportunities to enhance technical and service capabilities. -Mentoring & Coaching: Provide guidance, mentorship, and support to team members to foster their career growth and maintain high morale. -Resource Planning: Forecast future resource needs based on application complexity, ticket volumes, and upcoming projects. 4. Continuous Improvement & Strategy -Process Improvement: Continuously analyze existing support processes to identify inefficiencies and opportunities for improvement (e.g., implementing ITIL best practices). -Trend Analysis: Analyze incident and service request data to identify recurring themes, patterns, and areas for service improvement. -Automation Initiatives: Identify repetitive manual tasks and advocate for or lead automation initiatives to improve efficiency and reduce human error. -Knowledge Management: Champion the creation and maintenance of a robust knowledge base with standard operating procedures (SOPs), troubleshooting guides, and FAQs for both the support team and end-users. -Vendor Management: If third-party vendors are involved in the application support, manage these relationships to ensure they meet their contractual obligations. -Budget & Cost Management: Contribute to the management of the support budget, looking for ways to deliver services more cost-effectively without sacrificing quality. Professional & Technical Skills: -Strong hands-on experience with Microsoft Azure, Active Directory, data encryption, PKI, ADFS, Okta, Enterprise applications. -Experience in certificate lifecycle management for diverse enterprise environments. -Familiarity with Active Directory Certificate Services (ADCS). -Knowledge on DigiCert certificates and management. -Good understanding of SSL/TLS protocols and digital certificates troubleshooting. -Basic scripting skills (PowerShell preferred) for automation of routine tasks. -Ability to work in 24x7 rotational shifts and support global clients. -Strong communication and documentation skills. Additional Information: - The candidate should have minimum 12 years of experience in Identity Access Management (IAM). - This position is based at our Bengaluru office. - A 15 years full time education is required. - Microsoft certifications related to security or infrastructure. - Azure Security, AZ-305, SC-300 or SC-900 (optional, for IAM).15 years full time education
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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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