Essential Duties and Responsibilities:

• Serve as front line receptionist displaying courtesy and professionalism at all times while greeting or interacting with patients, families or other personnel in person or on the telephone.
• Responsible for accurate patient registrations; obtaining proper demographics, insurance and referring physician information.
• Obtain all necessary patient consents/signatures.
• Prepare, maintain and close patient medical records ensuring accuracy and completeness.
• Collect co-pay and/or deductibles payments in accordance with credit and collection policy.
• Maintain written and telephone communications; screening all calls and referring to the appropriate individual.
• Assist in the collection and preparation of data for departmental reports.
• Schedule recurring patient appointments accurately and aggressively to maintain full schedules for clinical staff and ensure patient treatment plans are fulfilled.
• Coordinate and maintain insurance eligibility, benefits, authorizations, certifications and re-certifications to secure insurance payment.
• Troubleshoot all insurance denials and billing discrepancies.
• Enter and reconcile charges into Meditech billing system on a daily basis ensuring 100% accuracy and completeness.       
• Assist with special projects as needed.
• Log and track all deliveries and department acquisitions during assigned shift.
• Other secretarial duties as necessary during assigned shift to maintain the smooth functional operations of the service.

Experience/Knowledge/Skills Required

• Knowledge of medical terminology preferred, problem-solving techniques, strong interpersonal skills, effective oral and written communication skills, strong keyboarding at 30 wpm and basic computer skills including word processing.  
• Previous experience with hospital registration system and secretarial experience preferred. 
• Demonstrated ability to function independently with minimal supervision.  Possess good decision-making skills and demonstrated ability to work under pressure, maintaining a helpful and courteous manner.
• Two years of secretarial/clerical/billing experience.

Education Required

• Graduate of Medical Assistant/Secretary course or equivalent experience.