Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company.  Join our award winning team!

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)

BASIC FUNCTION

Responsible for administering all assigned daily activities related to operational tasks of the assigned business unit’s physical warehouse (e.g. packing, receiving, and shipping), striving to exceed organizational expectations; receive inbound packages and then check the items for quality and proper packaging, when necessary report any broken or damaged equipment to supervisor; create shipping labels as necessary and assemble supplies into kits for shipping out; ensure efficient use of warehouse space for all products, while keeping the assigned workplace clean, which may include emptying trash and sweeping floors; understand and support all departmental operating policies and procedures relating to receiving procedures and stay apprised of all changes to policies and procedures

MAJOR JOB ACCOUNTABILITIES

Warehouse Functions - Administer all assigned daily activities related to operational tasks of the assigned business unit’s physical warehouse (e.g. packing, receiving, and shipping), striving to exceed organizational expectations while adhering to corporate and departmental policies and procedures

*Receive, review, pack, and process outbound orders as assigned from internal departments (e.g. Event Coordinators, Warehouse Admins) and implement information as necessary into the business unit’s inventory tracking tool (e.g. Scout) paying special attention for onsite event groupings
*Prepare pick lists and then select, scan, pack, and check outbound shipping orders
*Create shipping labels as necessary and assemble supplies into kits for shipping out
*Receive inbound packages and then check the items for quality and proper packaging, when necessary report any broken or damaged equipment to supervisor
* Responsible for receiving functions to include unloading and unpacking shipments received, verifying items received against packing slips, tagging items, maintaining a receiving log, and re-routing items to appropriate locations as necessary
* Understand and support all departmental operating policies and procedures relating to receiving procedures and stay apprised of all changes to policies and procedures
* Ensure efficient use of warehouse space for all products, while keeping the assigned workplace clean, which may include emptying trash and sweeping floors
* Responsible for the organization of all items being stored, movement of all materials in and out, tracking, capital asset movement, and documentation
*Adhere to confidentiality requirements and all department policies and procedures
*Continually keep supervisor advised of workload concerns and ability to meet shipping deadlines

Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts

* Cooperate with team members to meet goals or complete tasks
* Provide quality customer service that exceeds customer expectations and improves level of service being provided
* Treat all internal/external customers, team members and department contacts with dignity/respect
* Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided

Related Duties as Assigned –
* The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
* Consequently, job incumbents may be asked to perform other duties as required
* Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
* Please contact your local Employee Relations representative to request a review of any such accommodations

MINIMUM QUALIFICATIONS

Applicant for this job will be expected to meet the following minimum qualifications.

Education
* High school diploma or GED required

Experience
* Minimum of one year warehouse/inventory experience preferred

Other
* Basic knowledge of MS Word, Outlook, and Excel preferred
*Ability to work additional hours outside of regular assigned shift during peak season is preferred

The following physical and mental requirements may be required for this position.
Lifting:
*Frequent lifting of 15 to 45lbs from one location to another, and occasionally may need to lift up to 60 lbs

Equipment:
*May come in contact with various biometric screening tools (e.g. vials, syringes, blood pressure systems, etc.) as well as contained biohazardous materials
* General PC knowledge is preferred

Physical Movement:
*Continuous bending, stooping, grasping, balancing, standing, and walking
*Frequently may be asked to reach above shoulder, push objects, or do repetitive motions
*Ability to ascend or descend stairs as necessary
*May need to work in an elevated area, such as on a ladder

Making Decisions:
*As required, will need to make decisions and prioritize tasks which affect output and results
*Will need to communicate to others either verbally or through writing

Company Overview

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Learn more

Health Advocate https://www.healthadvocate.com/site/

Facebook https://www.facebook.com/healthadvocateinc/

Video https://vimeo.com/386733264/eb447da080

Awards:

2025:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2024:

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2023:

• National Customer Service Association All-Stars Award: Service Organization of the Year.

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

2022:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner

• Excellence in Customer Service Awards: Organization of the Year (Small)

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2021:

• Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner

• Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner

• Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)

2020:

• National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up

• Communicator Award of Distinction: October 2019 Broker News

• MarCom Awards: Gold, COVID Staycation Ideas brochure

• MarCom Awards: Platinum, 2021 Well-being Calendar

• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)