The Role

We're looking for a Seasonal Keyholder with a passion and flair for customer service to join our Edinburgh, St James Quarter team over the festive season, our busiest trading period of the year.

We want people who pride themselves on giving every customer an exceptional experience that is welcoming, genuine and in line with our brand values. A passion for the health or beauty industry would be a real bonus.

You'll work well as part of a team, thrive under pressure and stay positive and professional when things change quickly. That happens a lot at Christmas!

Previous keyholder or retail supervisory experience is essential, because you'll be supporting with opening and closing the store from early on.

Availability: You must be available to work weekdays and weekends throughout the contract, including late nights. The store is open until 8:30pm, extending to 9pm in the two weeks before Christmas.

Why NEOM Wellbeing? 

We are proud to have been recognised by The Sunday Times as one of the Best Places to Work two years running, and it is something we work hard to deserve. NEOM Wellbeing is a B Corp certified business on a mission to supercharge the wellbeing of our communities and our planet with 100% natural fragrances, and we bring that same energy to looking after our own people. 

Alongside a monthly product allowance and generous staff discount, we offer enhanced healthcare coverage, extra wellbeing days, your birthday off, time to volunteer, and enhanced maternity entitlement. We are a business with real purpose, genuine values, and a team that lives them. If you are a Good Egg who will Challenge the Status Quo and knows that Attitude is Everything, we would love to hear from you.

At NEOM Wellbeing, we believe the best teams reflect the world around them. We're committed to building an inclusive workplace where everyone belongs, and we welcome applications from people of all backgrounds, identities, and experiences. NEOM Wellbeing is an equal opportunities employer.

What You Will Do

• Drive forward sales and company objectives
• Be responsible for opening and closing of the store
• Take responsibility for cashing up and banking procedures
• Assist the team and store management with daily tasks
• Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.
• Be proficient in Microsoft Office, Excel and Google Drive
• Provide the highest standard of NEOM Customer Experience at all times in store to inspire wellbeing
• Work on initiative and be super proactive
• Perform product demonstrations through hand and arm massages
• Attend and support events in store and occasionally offsite
• Maintain company standards at all times (housekeeping, cleanliness and visual merchandising)

Requirements

What We Would Love

• Previous retail experience (within a health/beauty environment is desirable)
• A passion for wellbeing
• A love of customer service which translates to/inspire your colleagues
• Self motivator and able to maintain impeccable standards in store
• Experience working with or understanding sales targets
• Confident communicator - treat everyone with honesty, kindness and respect
• Team player with a can-do attitude
• Meticulous attention to detail
• Thrives in a fast-paced business and adapts easily to change
• The ability to work retail hours - which will include weekends and evenings

Benefits

• TIME TO CHILL – paid holiday, pro rata to your hours and contract length
• NEOM GOODIES – a free NEOM product each month you're with us, plus staff discount. Perfect timing for your Christmas shopping!
• ST JAMES DISCOUNT – exclusive discounts with other brands around the Quarter

Apply Now

If you're ready to share some Good Vibes and festive cheer in our Edinburgh Wellbeing Hub this season, apply below. We can't wait to hear from you!