• Responsible for leading and coordinating digital banking projects and Agile delivery activities within the banking and financial services industry.
• Collaborate closely with cross-functional teams including business, IT, operations, compliance, and external vendors to ensure successful delivery of digital initiatives aligned with business objectives and customer expectations.
• Facilitate Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives while supporting teams in adopting Agile best practices and continuous improvement culture.
• Work closely with product owners and stakeholders to prioritize requirements, manage project backlogs, and ensure clear communication across teams.
• Monitor project timelines, deliverables, risks, dependencies, and escalations while providing regular management reporting and status updates.
• Support issue resolution, testing coordination, and delivery governance to ensure smooth project execution in fast-paced banking environments.
• Drive digital transformation and innovation initiatives across mobile banking, onboarding, payments, customer experience, and digital channels while ensuring compliance with banking standards and operational excellence.
• Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure effective team collaboration and performance.
• Coach and guide teams in Agile principles, best practices, and Scrum frameworks to foster a culture of self-organization and accountability.
• Work closely with product owners to define and prioritize the product backlog, ensuring clarity and shared understanding among team members.
• Help resolve impediments and challenges faced by the team to ensure smooth progress toward project goals.
• Collaborate with stakeholders and management to foster open communication regarding project status, risks, and opportunities for improvement.
• Promote continuous improvement by encouraging reflection and adaptation within teams and by implementing best practices in Agile methodologies.
• Monitor team performance and progress, providing metrics and reports to stakeholders to assess team health and effectiveness.
• Support and mentor team members, encouraging skill development and fostering a positive work environment.

Requirements

• Bachelor's degree in computer science, business administration, or a related field.
• 5+ years of experience as a Scrum Master or in a similar role, preferably within the banking or financial services industry.
• Deep understanding of Agile methodologies, particularly Scrum, and experience in Agile project management.
• Skilled in stakeholder management, Agile delivery, project coordination, team collaboration, risk management, vendor coordination, and continuous process improvement with strong focus on customer-centric digital solutions and service excellence
• Strong understanding of the payments & banking services.
• Certification as a Scrum Master (CSM, PSM, or any equivalent Project management certification) is highly desirable.
• Proven experience leading teams in delivering successful projects in a fast-paced environment.
• Excellent communication, facilitation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to influence and drive change within teams and organizations.
• Commitment to fostering a culture of continuous improvement and innovation.