Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Sales Supervisor

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

Overview

Sales Supervisors at InteLogix play a key role in driving sales performance, revenue growth, employee engagement, and client satisfaction within our contact center operations.

This position is responsible for leading, coaching, and developing a team of Sales Representatives to achieve established sales targets and performance objectives. Through effective sales coaching, performance management, and real-time support, Sales Supervisors ensure their teams maximize sales opportunities, improve conversion rates, and consistently deliver results while maintaining strong partnerships with both employees and clients.

Responsibilities

• Oversee daily sales operations, including staffing, employee performance, productivity, and accountability.
• Drive individual and team sales targets, ensuring alignment with established KPIs, revenue goals, and client expectations.
• Monitor sales performance metrics, including conversion rates, sales volume, revenue generation, and individual productivity.
• Develop and execute action plans to address sales performance gaps and improve overall team results.
• Conduct one-on-one coaching sessions with each assigned Sales Representative at least once per week.
• Provide targeted coaching on sales techniques, objection handling, negotiation, upselling, and closing strategies.
• Perform regular call monitoring to evaluate sales effectiveness, identify improvement opportunities, and reinforce best practices, with a minimum of one call review per representative each week.
• Engage in real-time call listening to identify opportunities for immediate feedback and on-the-spot sales coaching.
• Identify trends and opportunities within sales performance data to improve conversion rates and maximize revenue.
• Motivate and engage team members through performance recognition, sales initiatives, and incentive-driven activities.
• Maintain strong client relationships by ensuring sales objectives, business expectations, and performance standards are consistently met.
• Utilize AI-based coaching tools, when applicable, to analyze performance trends, identify behavioral patterns, and enhance coaching effectiveness.
• Ensure compliance with client requirements, sales procedures, and company policies.
• Prioritize assignments and follow up to ensure timely execution and completion.
• Represent team needs and operational challenges to higher levels of management.

Qualifications

• Proven ability to build and develop strong relationships with employees, customers, and clients.
• Previous experience leading, coaching, or supervising sales teams is highly preferred.
• Strong understanding of sales performance metrics, conversion rates, revenue generation, and productivity indicators.
• Demonstrated ability to drive sales results and develop strategies to achieve performance targets.
• Strong analytical and problem-solving skills, including the ability to analyze performance data and identify improvement opportunities.
• Effective decision-making skills, adaptability, and the ability to work under pressure in a fast-paced environment.
• Strong verbal and written communication skills.
• Excellent time management and multitasking skills.
• Proficiency with Microsoft Excel.
• Schedule flexibility to cover business needs and support on-call requirements as needed.
• Must be 18 years of age or older.
• High School Diploma or equivalent required; bachelor's degree preferred.
• 3+ years of contact center experience, preferably in a sales environment.