Summary

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Own and manage sales operations processes in global CRM system and act as a subject matter expert for related functionalities. 
• Ensure effective implementation of sales CRM processes in local offices and oversee smooth daily execution by resolving issues and supporting users. 
• Monitor process performance, gather feedback, and drive continuous improvements based on best practices. 
• Identify improvement opportunities in sales CRM processes, define requirements, support solution design, and perform user testing. 
• Maintain accurate and up-to-date process documentation in collaboration with relevant stakeholders. 
• Develop and deliver process-related trainings, ensuring materials reflect current processes and system updates. 
• Support global sales projects from CRM perspective, ensuring clear communication and successful local execution. 
• Act as the main point of contact for sales processes and CRM system across offices. 

REQUIREMENTS

Education:

• High school or University degree (preferably in business administration, economics, management)

Experience:

• 6 years plus of previous work experience on similar position

Knowledge:

• Ability to understand business priorities
• Knowledge of sales principles, metrics and KPIs
• Proven experience with active participation in CRM usage and/or CRM implementation into sales organization (ideally Salesforce)
• Understanding of databases and customer relationship management tools in general
• Salesforce CRM experience - proven user experience or certification is a nice to have
• Attention to detail and strong follow up
• Proven years of experience managing relationships with stakeholders, clients, and/or customers
• Pro-activity, Negotiation, Out of the box thinking

Language:

• English C1

Basic wage component (gross): from 2100 EUR

• Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).

• The final basic wage component can be increased according to the unique individual skills and experiences of the selected candidate.

#LI-LV1 #LI-Hybrid #mid-senior

Benefits

Health & well-being

• BenefitPlus
• Healthcare (check-ups/annual programs)
• Multisport card
• Travel card "električenka"
• Supplementary pension saving
• Sick days

Family

• Marriage allowance
• Childbirth allowance
• Parental contribution
• ESET family events (Family day, St.Nicholas)

Office

• Refreshments in the office (fruits, coffee, soft drinks)
• Let´s get together breakfast
• Activity room, quiet room
• ESET events (Žranica, Christmas party..), teambuildings

Other

• Loyalty allowance
• Loyalty extra days off
• Loyalty cake
• Loyalty glass award
• Refer a friend
• Christmas presents
• Discounts from external providers

Primary location

Additional locations

Time type