The Mission

To drive the growth and profitability of the CARE business segment by managing key customer accounts, developing new business opportunities, and strengthening relationships with principals, while delivering sustainable commercial success aligned with Azelis strategy.

Reporting line & Location

The Sales Manager, CARE will report to the Business Manager, CARE Division.
This role will be based in Shah Alam, Malaysia. Travel will be part of the job.

Main Accountabilities

• Own and manage the strategic key account portfolio for the Personal Care and Home Care segment in Malaysia, acting as the senior point of contact for top-tier customers.
• Develop and execute joint business plans with key accounts, aligning growth targets, product development pipelines and commercial terms across both parties.
• Build relationships at multiple levels within key accounts — from technical/R&D through to procurement and senior management — to secure long-term, defensible business.
• Offer an extensive range of CARE products to customers.
• Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandizing techniques.
• Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Maintain professional and technical knowledge by reviewing professional publications, establishing personal networks.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management.
• Develop and grow the commercial relationships of assigned leading industrial customers while prospecting for new accounts to increase market penetration.
• Manage sales pipelines to drive new business opportunities to commercial success.
• Forecast sales to enable operations planning, introduce product innovations and maintain active memberships.
• Secure and develop new businesses, obtain new suppliers and product line.
• Enhance the quality and value of the relationship network between Azelis and Principals.
• Manage principals for its budget, strategy, marketing activities, reporting and relationship building with all of the stakeholders from the principals.
• Pro-actively monitor and review payment terms against customer portfolio, ensuring that payment terms and methods are adhered to, keeping business risk to a minimum.
• Ensure good collaboration with technical, marketing and supply chain team for smooth business support.