About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over.

What you will do

Be able to handle all telephone or email inquiries and ensure all information data could be delivered timely and correctly.

Good product knowledge of membership card information and hotel facilities. Be able to conduct hotel tour with client.

Collect and register the guest information. Ensure all application form is fully completed. Proper explanation is given if there exists any discrepancy

Conduct the sales call as scheduled to prospect for new customer, so as to achieve the fixed sales target.

Maintain a good relationship with customers by providing an excellent after sale service to improve the renewal rate of the membership card

能回应所有的电话咨询或来函，确保数据/信息被正确地及时传递。

熟练会员卡的各项信息及酒店设施，能带领客户参观酒店。

跟进客户信息的收集与登记，确保所有的申请表格都是完全完成的，如果有差异也是可以给与解释的。

定期进行客户拜访活动，拓展开发新客户，力争达到所确定的销售目标。

提供持续良好的售后服务，以维系客户关系，稳定并提高会员续会率。

What you bring

Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.

Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.

Requires reading, writing and oral proficiency in the English language.

Good knowledge of Word, Excel and PowerPoint

Work authorization in China is required.

具有在中国工作的许可。

对四季酒店的餐饮服务、政策或操作有一定的了解，并对酒店有一定的了解。工作知识一般是在工作中学习的。

有操作计算机设备的知识或能力，包括文字处理和电子表格软件。

要求英语的阅读、写作和口语能力。

熟知电脑操作及办公软件应用。

What we offer

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Employee Discount for stays at any Four Seasons worldwide

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

具有竞争力的薪资、工资以及全面的福利

优质的培训与发展机会

在全球所有四季酒店住宿可享受员工折扣

员工制服可享受免费干洗服务

免费员工餐

Schedule & Hours

Flexible.

灵活排班

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