This role is for one of Weekday’s clients
Salary range: Rs 600000 - Rs 720000 (ie INR 6 - 7.2 LPA)

Min Experience: 0+ years
Location: Remote (India), Pune
JobType: full-time

We are looking for a customer-focused and detail-oriented Sales Advisor to join our Advisory and Sales team. The primary responsibility of this role is to convert customer enquiries into confirmed bookings and drive revenue growth by providing personalised travel advice and tailored itinerary recommendations.

The Sales Advisor will engage with prospective customers through email, phone calls, and messaging platforms such as WhatsApp to understand their travel preferences, answer queries, recommend suitable itineraries, and guide them through the booking process.

This role requires excellent communication skills, strong customer empathy, and a proactive sales approach. The ideal candidate will take complete ownership of customer enquiries, manage follow-ups diligently, and focus on converting leads into successful bookings while ensuring a seamless customer experience.

Requirements

Key Responsibilities

• Customer Engagement: Respond promptly and professionally to customer enquiries received through email, phone calls, and messaging platforms.
• Travel Advisory: Understand customer preferences, travel requirements, budgets, and expectations to recommend suitable itineraries and travel experiences.
• Sales Conversion: Convert prospective customer enquiries into confirmed bookings by providing relevant recommendations, addressing concerns, and guiding customers through the decision-making process.
• Customer Relationship Management: Build trust and maintain positive relationships with customers through personalised communication, active listening, and timely assistance.
• Lead and Follow-up Management: Track all active enquiries, maintain accurate records, and proactively schedule follow-ups to nurture leads and close sales. Some sales cycles may extend over several weeks or months.
• Written Communication: Draft clear, concise, and professional emails that communicate travel options, recommendations, pricing details, and booking requirements effectively.
• Booking Coordination: Ensure accuracy in travel dates, reservations, and booking details to minimise errors and provide a smooth customer experience.
• Sales Pipeline Management: Monitor enquiry progress, identify conversion opportunities, and maintain visibility into pending decisions and follow-up actions.
• Customer Support: Address customer questions and concerns with empathy, clarity, and professionalism throughout the sales journey.
• Ownership and Accountability: Take responsibility for enquiry management and sales outcomes, ensuring timely responses and consistent follow-through without requiring constant supervision.

Required Skills and Competencies

Must-have Skills

• English Writing Skills
• Email Communication
• Phone Communication
• Customer Relationship Management
• Sales Conversion and Negotiation
• Active Listening
• Attention to Detail
• Customer Service and Empathy

Communication and Interpersonal Skills

• Strong English Proficiency: Excellent written and verbal English skills, with the ability to structure ideas clearly and communicate professionally.
• Contextual Understanding: Ability to understand the context, tone, and intent of customer conversations and respond appropriately.
• Structured Communication: Ability to explain information in a logical, concise, and straightforward manner, ensuring customers understand recommendations and booking details.
• Customer Empathy: Demonstrate patience, active listening, and genuine interest in understanding customer needs.
• Adaptability: Communicate effectively with international customers, particularly mature, well-travelled, and highly educated individuals who may have specific travel expectations.

Personality Traits and Work Expectations

• Attention to Detail: Maintain high accuracy when handling travel dates, itineraries, reservations, and booking information. Errors can significantly affect the customer experience and travel arrangements.
• Strong Work Ethic: Follow agreed working hours and ensure customer emails and enquiries receive timely responses.
• Self-discipline: Work independently in a remote environment, manage daily priorities effectively, and maintain consistent productivity.
• Ownership and Accountability: Take responsibility for managing enquiries from initial contact through booking completion, including proactive follow-ups and deal closure.
• Long-term Commitment: Demonstrate a genuine interest in growing with the organisation over the long term.
• Initiative and Problem-solving: Anticipate customer needs, resolve queries proactively, and identify ways to improve sales conversion and customer satisfaction.

Ideal Candidate Profile

The ideal candidate is a persuasive communicator with a customer-first mindset and a strong interest in sales and travel advisory. They should be comfortable handling detailed customer conversations, recommending tailored travel solutions, and managing long sales cycles with patience and persistence.

The candidate must be organised, reliable, and capable of independently managing multiple enquiries while maintaining exceptional accuracy and service standards. A proactive approach to follow-ups, strong written English, and the ability to build trust with international customers will be essential for success in this role.

What We Offer

• Competitive salary.
• Work-from-home flexibility.
• Opportunities for career progression and salary growth based on performance.
• Training, guidance, and ongoing support from senior management.