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Position: Sales Administrator

Job Type: Full-time, Day Shift

Company: Shaw Moisture Meters USA

Reports To: Business Unit Director

Salary: $50,000 - $60,000

Position Summary

We are currently looking for a Sales Administrator to join our team at #Shaw Moisture Meters USA (Shaw USA), based in Tucson, Arizona.

Success in this role requires responsiveness, organization, and clear written and verbal communication.  You must be comfortable working independently as well as coordinating actions with team members.  You will have a voice on growth initiatives, and you will help to implement best practices.

Shaw USA is a small and agile team with the backing of a global company.  We protect our customers’ processes, safety, and compliance.  We win with our customers through responsive service and reliable solutions.

We offer competitive compensation packages, health & medical benefits and a positive work culture that emphasizes work-life balance and recognizes the contributions of our employees. Being an equal opportunity employer, we invite candidates of all backgrounds to apply. 

Your Responsibilities

• Process customer sales orders, both through our ERP system and customer portals.
• Guide customers through payment processing or establishing credit terms.
• Assist with customer RFQ (Request for Quotation), RMA (Return Material Authorization), change requests, and expedite requests.
• Coordinate customer support activities with our Business Development and Service teams.
• Assist with the development and improvement of procedures and ensure the successful implementation of solutions.
• Provide resolutions to customer inquiries, either directly or with others.

Required Skills and Qualifications

• Bachelor’s degree is a plus but not required.
• Demonstrable experience navigating ERP or CRM systems.
• Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams.
• Embrace change, growth, and continuous improvement.
• Ability to work independently and collaboratively within a team.

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