Sage Intacct PPS Functional Consultant

Role Overview

Join our rapidly growing Technology Enablement practice as a trusted advisor to clients, bringing deep functional expertise in Sage Intacct to help our clients solve today’s challenges and build a strong foundation for future success. As a Sage Intacct PPS Functional Consultant based in South Africa, you will provide post-production support and optimization for US-based clients, working collaboratively with CrossCountry’s consulting teams across time zones to deliver responsive, high-quality solutions. This is a fully remote, full-time role that places you at the heart of a globally connected, learning-focused firm – one where your contributions are valued, your growth is supported, and your voice is heard.

What You’ll Do

Deliver Post-Production Support

• Provide day-to-day functional support for US-based clients using Sage Intacct, resolving issues, processing enhancement requests, and optimizing system configurations.
• Troubleshoot functional problems across core Sage Intacct modules including General Ledger, Accounts Payable/Receivable, Billing, Procurement, Expenses, and Revenue Recognition.
• Support finance and accounting workflow improvements tied to key processes such as Procure-to-Pay, Order-to-Cash, and Month-End Close.

Collaborate with US-Based Teams

• Partner closely with US-based CrossCountry consultants and client stakeholders during overlapping business hours, ensuring timely resolution of support tickets and enhancement requests.
• Prepare clear, concise status updates and escalate issues or risks to CrossCountry project managers as appropriate.
• Participate in team meetings, client calls, and knowledge-sharing sessions, contributing strong written and verbal English communication throughout.

Drive Quality & Continuous Improvement

• Assist with data analysis, import/export formatting, testing, and documentation to support client deliverables and system integrity.
• Identify patterns in support requests and proactively recommend configurations or process changes to reduce recurring issues.
• Maintain thorough documentation of support activities, configurations, and resolutions in line with CrossCountry standards.

Embrace AI & Emerging Tools

• Leverage AI-powered tools and automation to enhance the quality, accuracy, and efficiency of your work.
• Stay current on AI developments relevant to finance and ERP systems, bringing a mindset of curiosity and responsible adoption to your day-to-day work.

What You’ll Bring

Experience

• 4-6 years of hands-on experience supporting or implementing Sage Intacct in a consulting, advisory, or client-services environment.
• Solid command of core Sage Intacct modules: General Ledger, AP/AR, Billing, Procurement, Expenses, and Revenue Recognition.
• Strong understanding of foundational accounting concepts, including Chart of Accounts, Journal Entries, Trial Balance, and Intercompany transactions.
• Demonstrated experience collaborating with remote, cross-functional teams, ideally with US-based stakeholders across multiple time zones.

Skills

• Strong spoken and written English communication skills, with the ability to translate technical issues into clear updates for clients and internal teams.
• Ability to analyze and format data for Sage Intacct imports and exports based on system requirements.
• Detail-oriented and self-motivated, with a track record of managing multiple priorities and meeting deadlines in a fast-paced environment.
• Comfort with AI tools and openness to leveraging emerging technologies to improve personal and team productivity.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field.
• Sage Intacct Implementation Specialist certification strongly preferred.
• Chartered Accountant (CA) or equivalent accounting designation is a plus.
• Experience with project coordination tools, ticketing platforms, and remote collaboration software (e.g., Jira, Salesforce, Microsoft Teams).
• Availability for partial overlap with US Eastern or Central time zones