Safety Strategy Operations Specialist (Trust & Safety) – Global

Location:
- Singapore

Function:
- Trust & Safety / Risk Operations / Platform Integrity

Level
- hiriing multiple levels, open to experienced individual contributors

About the Role:
Our client is a rapidly growing global consumer internet platform serving hundreds of millions of users across content, community, e-commerce, and advertising ecosystems. As the platform expands internationally, ensuring content safety, user protection, and regulatory compliance across diverse markets is critical. This position is part of the Trust & Safety (T&S) team, focusing on risk monitoring, incident response, and operational strategy optimisation. You will play a key role in safeguarding platform integrity, identifying emerging threats, and driving scalable risk governance frameworks across global markets.

Key Responsibilities:

- Risk Monitoring & Early Warning Systems
- Monitor platform risks and establish risk detection and early warning mechanisms.
- Ensure major risks are identified promptly and responded to rapidly and effectively.

- Incident Response & Cross-Functional Coordination
- Coordinate cross-functional resources to manage risk incidents, including policy-violating content, abnormal account behaviour, and malicious or organised abuse (e.g., black-hat activities).
- Drive efficient and structured incident response processes.

- Risk Strategy Execution & Operations Optimisation
- Collaborate closely with moderation and review teams to implement risk governance strategies at the operational frontline.
- Continuously optimise operational workflows and processes to improve efficiency and effectiveness of risk mitigation execution.

- Risk Analysis & Continuous Improvement
- Analyse risk data and operational metrics to identify emerging risk patterns and trends.
- Evaluate the effectiveness of mitigation strategies and drive continuous improvement of platform risk governance capabilities.

Requirements:

- Education
- Bachelor’s degree or above in any discipline.
- Preferred backgrounds: Computer Science, Data/Analytics, Law, Public Administration.

- Relevant Experience
- Minimum 3+ years of experience in internet risk control, fraud prevention, Trust & Safety operations, content moderation, or related operational roles.

- Risk Domain Knowledge
- Familiarity with content safety risks, common violation types, and malicious/black-hat tactics (e.g., fraud, abuse networks).
- Hands-on experience handling complex risk scenarios.

- Analytical & Execution Capability
- Strong data analysis capability and operational drive.
- Ability to work under pressure and drive initiatives from strategy to implementation.

- Language & Global Collaboration
- Fluent in English; Mandarin is a plus.
- Able to work effectively across cultures, time zones, and global teams.

Nice to Have:

- Experience in Trust & Safety operations, risk operations/fraud prevention, or anti-cheat/abuse mitigation.
- Experience collaborating with policy teams, moderation/review teams, outsourced vendor teams, and cross-border/global teams.
- Participation in risk governance projects or safety/integrity initiatives on internet platforms or content communities.

Why This Role:

- Opportunity to work on Trust & Safety challenges at a global scale across diverse markets.
- Direct impact on user safety, platform integrity, and regulatory compliance.
- Exposure to complex, real-world risk scenarios involving content, accounts, and abuse networks.
- Chance to shape risk strategy and operations for a globally expanding platform.

Due to volume of applicants only shortlisted candidates will be contacted

EA Licence No.: 25S3232
EA Personnel Reg. No.: R1874604
EA Personnel Name: Kenneth Ho