Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What Will Your Job Look Like?

The Safety and Facility Monitor is responsible for ensuring transportation providers who contract with WMATA meet and exceed the compliance requirements contained in our contract. This includes performing random and/or scheduled site visits, inspections, and providing street-level monitoring. The Safety and Facility Monitor performs semi-annual vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State, and Local regulatory standards. This is an hourly role Monday - Friday, with shifts from either 10:00am - 6:30pm or 11:00am - 7:30pm.

Location: 4100 Garden City Dr, Hyattsville, MD 20785

What you’ll do:

• Conduct periodic inspections of vehicles and equipment being used for service throughout the term of the contract. Such inspections may be conducted at the paratransit operating facility, MetroAccess main facility, during the provision of service, or at another time and location as stipulated by MetroAccess
• Will review vehicle files for inspection to ensure that required maintenance activities are being completed appropriately
• Performs scheduled and random visits (local travel) to required facilities to verify level of service and provider adherence to contract standards
• Perform on-site visits and street observations of current MetroAccess customers in the DMV 
• Perform on-street observations of providers’ vehicles, drivers, and services 
• Document on-street observations and provide input to MetroAccess on both positive and negative findings
• Schedule facility and maintenance inspections
• Meet with the service provider to audit files and records, educate the contractor, and review any areas of deficiency
• Perform random and/or scheduled site visits and inspections
• Monitor pick-ups and drop-offs at major trip generators for safety and efficiency
• Ensure safety and comfort features are in good working order (i.e., brakes, tire tread, signals, etc.)
• Conduct location reviews to evaluate accessibility and locate any unsafe stops or conditions
• Prepare and present comprehensive reports and briefings
• Maintain extensive knowledge and understanding of MetroAccess operating policies and procedures
• Observe operator behavior, driving records, handling of customers, and timeliness of transports
• Respond to MetroAccess on all inquiries in a timely manner and attend meetings
• Plan and document deficiencies and provide follow-up reports to management regularly
• Investigate quality of transportation vehicles and notify MetroAccess of service requirements and alteration(s) in a timely manner
• Will ensure that each of the operators employed by the contractor is credentialed for paratransit services that meet MetroAccess standards
• Will review the operator’s license, proof of insurance, training certificates, and other documents
• Other duties as assigned

What you’ll need:

Experience, Education & Certifications:

• High school diploma or G.E.D. equivalent
• Knowledge of appropriate maintenance processes
• Must possess a valid driver’s license and clean driving record (will be driving MTM vehicle during shift)

Skills:

• Ability to maintain a high level of confidentiality
• Ability to work independently with minimal supervision
• Knowledge of, or ability to learn, MS Outlook, MS Word, MS Excel, and Trapeze
• Proven experience dealing with conflict management and resolution
• Willingness and ability to travel locally within the DC area 90% of the time
• Flexibility to work a variety of work schedule/hours
• Regular attendance

Even better if you have...

• Bachelor’s Degree
• 2 years of vehicle inspection experience
• 2 years of facilities inspection experience
• Prior audit experience

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first  benefits program designed to support every stage of your wellness journey.

Salary Min: $24.00/hr

Salary Max: $24.00/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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