The Role

We are Universal Music Australia (UMA), part of the Universal Music Group — the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We operate a broad array of businesses across recorded music, music publishing, merchandising and audio-visual content in more than 60 countries.

We are seeking a highly organised and process driven Royalty Coordinator to support royalty operations across Australia and New Zealand, with primary responsibility for managing the end-to-end royalty process for Universal Music New Zealand (UMNZ).

This role plays a critical part in ensuring accurate accounting, timely payments, system integrity, and high quality stakeholder support. Working closely with Business Affairs, artists, managers, and internal teams, you will provide guidance on royalty processes, contract interpretation, and system requirements, while contributing to continuous improvement initiatives across the ANZ business.

This is a 12-month parental leave contract position

What You’ll Do

Royalty Operations

• Support royalty operations across Australia and New Zealand, including team inbox management, workflow tools, Zendesk requests, and issue resolution.
• Own the end-to-end royalty process for New Zealand, including sales processing, reconciliations, statement preparation, and payment processing.
• Act as a key point of contact for royalty-related enquiries from Business Affairs, artists, management, and internal stakeholders.
• Assist with the preparation and collation of information required for royalty audits.

Systems & Process Improvement

• Maintain royalty systems and ensure data integrity across ANZ, including Carlos, GRP, and related platforms.
• Act as a Subject Matter Expert for key royalty systems, providing guidance on processes, system requirements, and issue resolution.
• Support royalty-related projects, including system enhancements, process improvements, and cross-functional initiatives.
• Identify opportunities to improve efficiency, controls, and reporting across royalty operations.

Contract & Technical Expertise

• Interpret recording and licensing agreements, including extracting and applying key financial and commercial terms.
• Review royalty accounting clauses and repertoire rights to ensure accurate royalty calculations and reporting.
• Provide guidance and support to junior team members.

About you

Industry & Business Knowledge

• Sound understanding of the recorded music industry, including copyright protection and repertoire ownership, is preferred but not essential.
• Ability to balance operational excellence with commercial objectives and reporting deadlines.

Technical Skills

• +3-5 years’ experience working in a process-driven finance, royalties, rights management, or related operational role
• Advanced Microsoft Excel and Word skills, with strong analytical and problem-solving capability
• Demonstrated ability to interpret complex recording and licensing agreements.
• Strong attention to detail and ability to manage high-volume, detailed workflows while maintaining accuracy.

Personal Attributes

• Excellent interpersonal and stakeholder management skills.
• Strong written and verbal communication abilities, with the ability to explain complex information clearly
• Proactive and solutions-focused, with a continuous improvement mindset
• Ability to work effectively under pressure while managing competing priorities and meeting deadlines.
• Collaborative team player who enjoys supporting and developing others.

About Us

• A unique opportunity to grow your career in a supportive, motivated and ambitious team
• Join the world’s leading music company
• All the perks of working in the music industry (yes — live music!)
• Two paid U-Days per calendar year to spend however you like
• Strengths-based learning and development opportunities
• And much more…

Our culture:

We’re an entrepreneurial, global organisation where authenticity, boldness, creativity, connection, drive, and insight aren’t just values; they’re how we work every day. Collaboration sits at our core, and we draw strength from diverse perspectives and meaningful relationships, knowing that what we achieve together is greater than what we can do alone.

We encourage everyone to show up as their true self, bringing something real to the work we do. We also approach every challenge with curiosity and imagination, always asking “what if?” and finding new, unexpected ways forward.

If that sounds like you, you’ll fit right in.

You can learn more about our values and what we stand for here.

Universal Music is committed to contributing to a music industry that is diverse and inclusive. As an equal opportunity employer, we hold a strong commitment to this mission throughout our organisation. We encourage applicants from all backgrounds to apply for our roles regardless of their gender, race, ethnicity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background. We also encourage people from all cultural backgrounds to apply, including First Nations people. It is through our diversity and inclusivity that we bring together different perspectives, enhancing our creative and evolving workplace. Music is Universal.

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