Über diese Room Serv Orderseller Stelle bei Loews Hotels
Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Complimentary meals in Team Member Café while working
- Team Member Hotel Rates, other discounts, perks and more
- Benefits are subject to eligibility and may vary by position
What We’re Looking For:
The Room Service Cashier supports an elevated in-room dining experience by providing accurate order-taking, knowledgeable menu guidance, and exceptional guest communication. This guest-focused role ensures seamless coordination between culinary and service teams while maintaining precise billing, tracking, and administrative processes for all in-room dining transactions.
Who You Are:
Guest-focused professional who enjoys connecting with guests and enhancing their dining experience
Clear and confident communicator with a warm, polished telephone presence
Detail-oriented and precise, with strong adherence to order entry and billing procedures
Organized and efficient, able to manage multiple orders and priorities simultaneously
Collaborative team player who communicates effectively with servers, bussers, culinary, and hotel partners
Calm problem solver who handles guest concerns with professionalism and ownership
Veterans and military spouses are encouraged to apply
What You Will Do:
Take and process in-room dining orders accurately and efficiently in accordance with Loews standards
Assist guests with menu selections and provide knowledgeable food and beverage recommendations
Upsell items thoughtfully to enhance the guest experience and support revenue goals
Monitor order flow to ensure timely preparation, delivery, and follow-up
Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams
Dispatch servers or bussers for deliveries, guest requests, and tray retrieval
Follow up with guests to confirm satisfaction with food quality and service
Respond to guest concerns or complaints professionally and with ownership
Maintain accurate in-room dining tracking logs and control records
Ensure correct billing and posting of all in-room dining and amenity charges
Stay informed on menu availability, specials, and out-of-stock items
Maintain a clean, organized work area and adhere to safety and sanitation standards
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned
Your Qualifications Include:
High School Diploma or equivalent required
Knowledge of food and beverage terminology; ability to learn and apply upselling techniques
Strong guest service skills with excellent telephone etiquette
Proficiency with computer systems and office or communication equipment
Strong organizational and communication skills
