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RN Patient Flow Coordinator

LCMC Health at UMC Campus

Position Summary

The RN Patient Flow Coordinator is responsible for coordination and communication of transfer requests for LCMC Health Adult Hospital Market (AHM) facilities by using problem-solving, critical thinking, and excellent customer service skills. This professional will act as a facilitator and decision-maker while applying nursing knowledge as a foundation for placement decisions and communications. This role will also be responsible for bed planning and throughput facilitation at designated LCMC Health Adult Hospitals. With record transfer volumes and continued regional growth. Significant investment in EMS technology and patient transport operations.

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

GENERAL DUTIES

Serve as the “point person” to facilitate incoming transfers/transports, maintain communication with all parties including but not limited to attending/accepting MD and referring facility.

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Uses problem-solving skills to determine best course of action which will be satisfactory to the patient and referral health care team and optimize communication with the appropriate physician.

Utilizes nursing experience and education as foundations for gathering accurate clinical data to assure appropriate and prompt transfer and placement of the patient.

Responsible for documenting, tracking, and coordinating logistics for hospital transfers and bed planning.

Establishes and maintains a high degree of awareness and knowledge of hospital’s medical staff, services and programs.

Maintains professional and technical knowledge through continuous education and accepts new assignments and performs additional duties as requested.

EXPERIENCE QUALIFICATIONS

3 years experience in inpatient nursing / call center / critical care / ED

LICENSES AND CERTIFICATIONS

American Heart Association Basic Life Support/CPR

Licensed Registered Nurse through the Louisiana State Board of Nursing

SKILLS AND ABILITIES

Basic Nursing skills with high level critical thinking ability.

Exhibits excellent customer relationship skills including telephone and personal communication with all customer groups (physicians, administrators, nurses, case managers, and other team members).

Proficient in hospital computer systems for accurate data collection, monitoring and evaluation.

WORK SHIFT:

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

• Deliver healthcare with heart. 
• Give people a reason to smile. 
• Put a little love in your work. 
• Be honest and real, but with compassion.  
• Bring some lagniappe into everything you do. 
• Forget one-size-fits-all, think one-of-a-kind care. 
• See opportunities, not problems – it’s all about perspective. 
• Cheerlead ideas, differences, and each other. 
• Love what makes you, you - because we do

You are welcome here. 

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference. 

1.    To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 

2.    To ensure quality care and service, we may use information on your application to verify your previous employment and background.  

3.    To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 

4.    To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.