IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.

With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

PRIMARY RESPONSIBILITY: Provide supervision to RN Case Management staff and Care Management staff. Multipurpose Senior Services Program (MSSP) provides interdisciplinary care management services to individuals at risk of being institutionalization or currently institutionalized that can transition home or “home like setting” providing services are in place to help them remain safe in the community.

ESSENTIAL JOB FUNCTIOINS:

• Responsible for the clinical supervision, training and evaluation of Registered Nurse, Social Work Care Management and Admin Staff working in MSSP.
• Participates in the hiring, yearly performance evaluations and termination of MSSP Care Management staff.
• Facilitates and oversees day-to-day operations; insuring that appropriate systems are in place.
• Performs regular audits of cases
• Ensures program and staff compliance with all regulatory requirements as set forth by California Department of Aging.
• Insures high quality, timely care and service delivery
• Implements and monitors multiple systems, including records, clinical documentation, and personnel. Ensures that documentation is compliant with regulations, policy and procedures.
• Organizes, conducts care plan conferences and individual supervision as needed
• Facilitates the orientation and training of all new staff, including joint home or virtual visits, supervisory meetings, and documentation review.
• Responsible for assessing the educational needs of staff, developing and coordinating an education and training plan that assures a high level of skill and competency in the understanding of case management and community resources.
• In collaboration with Leadership and MSW Clinical Supervisors, lead the development and implementation of MSSP curriculum for all Care Management staff
• Develops and maintains collaborative working relationships with community individuals, HHA’s, PCA’s, groups and organizations; takes advantage of opportunities to educate the public about MSSP services.
• Responsible for remaining current with changes in community resources, Medi-Cal and Medicare regulations and procedures that will impact the practice and direction of the program; acts as a resource for MSSP staff.
• Provides back-up coverage for clinical staff which could include home and/or virtual visits.
• In collaboration with the leadership, participates in establishing monthly, quarterly, and annual goals and objectives relevant to the needs of MSSP.
• In collaboration with Program Manager and Clinical Supervisor, conducts annual review and revision of program policies and procedures.
• Responsible for expanding personal knowledge, understanding of care management, family systems, geriatrics, adolescent, relevant heath care issues.
• Understands and applies the regulatory and procedural requirements of MSSP as well as the policies and procedures of the Institute on Aging.
• Provides mentorship, consultation, and training for all new MSSP CM staff and interns.
• Assumes responsibility for some of the program’s most challenging clients.
• Participates in program leadership meetings and takes on program development projects as assigned.
• Acts as liaison between MSSP, CDA, and providers.
• May direct and monitor additional smaller programs to adhere to contract guidelines and acceptable clinical standards of practice.
• Travel when necessary
• All other reasonably related responsibilities as assigned.

EDUCATION: RN, BSN. Preferred: MSN, Master’s degree in nursing

BACKGROUND AND EXPERIENCE:

• 3-5 years’ experience working with frail elderly, adolescents, disabled adults and children, acute care and/or Home Health required.
• Supervisory experience (preferred)
• Experience with and understanding of the medical and psychosocial problems
• Exceptional communication, presentation skills, and time management.
• Detail oriented and well organized.
• Demonstrates case management skills and experience in the community health care delivery system.
• Demonstrates ability to supervise care management staff and provide coaching / mentoring to staff.
• Demonstrates ability and willingness to take on program development projects.
• Good problem-solving skills and the ability to prioritize and multiple tasks.
• Computer literacy required (Excel, Word).
• Ability to navigate multiple platforms and EMR’s.

PHYSICAL & LANGUAGE REQUIREMENTS:

• Ability to lift, transfer, push/pull, maneuver, and reposition up to 25 lbs
• Ability to reach, bend, and walk
• Five finger manipulation
• Ability to comprehend complex written materials and verbal instructions
• Ability to speak and write English clearly

Compensation

• Range: $123,000 -$128,000/annual

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

Beware of Hiring Scams

We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.

• Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
• All official communication will come from a verified IOA email address.
• If you receive any suspicious communication or requests, report them to [email protected].
• All legitimate job openings can be found on the Institute on Aging Careers Page.

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.