We are seeking a highly motivated and detail-oriented teammate to join us as a Quality Oversight Specialist within ONEReg. In this role you will be an integral part of Registration ensuring we are providing a high level of service to our patients and partners, fostering an environment of continuous improvement and driving overall department success.

**This position is hybrid for candidates located near one of our business offices. Remote applicants will also be considered if they are not local.

Essential Duties and Responsibilities:

• Understand and leverage internal Registration business processes, policies and procedures.

• Utilize the ONEReg audit tool to conduct thorough audits of teammates' work to ensure accuracy and adherence to processes.

• Execute coaching and feedback sessions with teammates to support professional growth and improve performance.

• Provide timely and accurate detailed results reporting to Teammates and Leadership.

• Maintain accurate detailed record of audits and coaching sessions.

• Identify trends and guide development of targeted workshops to improve department accuracy and efficiency.

• Coordinate BDP updates and develop new processes based on team opportunities or industry changes.

• Foster an environment of continuous improvement, encouraging best practices and proactive problem-solving.

• Adapts to differences in communication and learning styles.

• Seeks to understand and applies new or complex concepts.

• Work effectively within a team, facilitate positive interactions, and assist teammates in achieving department accuracy metrics.

• Practice active listening skills, be receptive to feedback from peers and leadership.

• Ad hoc support on research or special projects as needed.

Qualifications:

Required:

• Ability to leverage internal Registration processes and BDPs and DaVita Policies and Procedures.

• Demonstrates self-awareness through EQ and Relationship management, understands how behavior affects others, uses empathy to manage interactions successfully

• Strong communication and interpersonal skills, both written and verbal: The position involves regular communication and coaching with various teammate levels and roles within Registration.

• Ability to maintain confidentiality and discretion to exercise sound judgement regarding teammate performance and metrics and internal business relationships. 

• Passion for driving team success and supporting teammate development.

• High level of learning agility, a natural curiosity for continuous learning that drives improvement

• High attention to detail with a commitment to delivering accurate results.

• Self-starter who will thrive in a collaborative environment where members are hands-on and have a voice in business decisions

• Intermediate proficiency in Microsoft Office, including Excel and Outlook.

• Consistent, regular, punctual attendance as scheduled.

• Revenue cycle experience with an emphasis on Registration/Insurance Verification

• Experience in training, coaching, auditing or process development

• Knowledge or experience working with a variety of healthcare insurance payers is preferred

If you are results-driven with strong analytical and communication skills, we encourage you to apply and become an integral part of our team at DaVita, contributing to the enhancement of quality and efficiency within ONEReg.

What We’ll Provide: 

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.  

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out  

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more 

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.  

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